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Team Lead- (BPO Domain)- HR Mritika

Team Lead- (BPO Domain)- HR Mritika

Wipro

2 - 4 years

0 Lacs

hyderabad

Posted:None| Platform:

Apply

Skills Required

team management client management team handling mapping attrition escalation management communication skills kpi sla shrinkage people management skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence
Serve as client-facing SPOC and manage updates, requests, and escalations
Monitor performance, conduct regular coaching, and implement feedback mechanisms
Ensure compliance, risk management, and process improvement initiatives
Maintain real-time communication with clients, internal teams, and stakeholders .
GIS Exposure is a mandate!!!
Must know Mapping

Process type: Non voice process. Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs

Preferred candidate profile

People management and delivery ownership
Client and stakeholder communication
SLA/KPI tracking and escalation handling
MS Excel & PowerPoint proficiency

• Coaching and performance monitoring
2-4 years of experience in people management or leadership roles within the BPO industry.(on paper)

NOTE - Candidate should be comfortable with Night shift .

Cab service will be provided.

Meals would also be provided.

Interested Candidates can drop their cv on my Whatsapp number - 9740514063. with a subject line "TL-HYD"

No calls will be entertained.

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