Team Head-Leisure

Key Responsibilities

Lead, guide, and motivate the leisure operations team to achieve daily and monthly KRAs.

· Monitor query handling, bookings, documentation, and customer communications.

· Review team performance regularly and provide coaching to improve efficiency and service standards.

· Ensure adherence to company SOPs, SLAs, and customer satisfaction benchmarks.

· Maintain strong relationships with leisure and corporate clients, ensuring personalized and professional service.

· Handle escalations and complex queries with a calm and solution-oriented approach.

· Communicate effectively with customers, understanding their needs, preferences, and travel expectations.

· Represent the company professionally during calls, meetings, and written communications.

· Build and maintain relationships with vendors including hotels, airlines, transport, and DMCs.

· Negotiate rates, ensure service quality, and monitor vendor performance.

· Resolve vendor-related issues promptly to ensure seamless travel experiences.

· Oversee booking accuracy, documentation, and timely delivery of vouchers and itineraries.

· Ensure compliance with company policies, customer data protection, and industry regulations.

· Conduct periodic process reviews and recommend improvements to enhance operational efficiency.

· Support and mentor junior executives and trainees.

· Conduct regular training sessions to improve communication, sales techniques, and destination knowledge.

· Foster a positive, customer-centric culture within the team.

· Prepare and share reports such as DSR (Daily Sales Report), trip status updates, and performance metrics.

· Coordinate with the Accounts, Corporate, and Operations teams for smooth process flow.

· Ensure timely billing, credit note follow-ups, and closure of all operational tasks.

Required Skills & Competencies

· Excellent verbal and written communication skills.

· Ability to handle customer interactions professionally and build rapport.

· Strong leadership and team management abilities.

· Knowledge of domestic and international travel processes, including ticketing, hotels, and vehicles.

· Experience in vendor negotiation, package creation, and client servicing.

· Ability to manage multiple priorities and handle pressure situations effectively.

· Proficiency in MS Office and travel booking tools.

· More than 80% score in maths in 12th grade

· Preferred experience in insurance sales.

Qualifications & Experience

• Bachelor’s degree in Travel & Tourism, Hospitality, or a related field.
• 4–5 years of experience in the travel industry, preferably in leisure operations.
• Prior team handling or senior executive experience preferred.

Key Attributes

· Positive and approachable personality.

· Strong sense of ownership and accountability.

· Customer-first attitude with high service orientation.

· Professional and polite communication skills.

· Problem-solving and decision-making abilities.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person