Key Responsibilities Lead, guide, and motivate the leisure operations team to achieve daily and monthly KRAs. · Monitor query handling, bookings, documentation, and customer communications. · Review team performance regularly and provide coaching to improve efficiency and service standards. · Ensure adherence to company SOPs, SLAs, and customer satisfaction benchmarks. · Maintain strong relationships with leisure and corporate clients, ensuring personalized and professional service. · Handle escalations and complex queries with a calm and solution-oriented approach. · Communicate effectively with customers, understanding their needs, preferences, and travel expectations. · Represent the company professionally during calls, meetings, and written communications. · Build and maintain relationships with vendors including hotels, airlines, transport, and DMCs. · Negotiate rates, ensure service quality, and monitor vendor performance. · Resolve vendor-related issues promptly to ensure seamless travel experiences. · Oversee booking accuracy, documentation, and timely delivery of vouchers and itineraries. · Ensure compliance with company policies, customer data protection, and industry regulations. · Conduct periodic process reviews and recommend improvements to enhance operational efficiency. · Support and mentor junior executives and trainees. · Conduct regular training sessions to improve communication, sales techniques, and destination knowledge. · Foster a positive, customer-centric culture within the team. · Prepare and share reports such as DSR (Daily Sales Report), trip status updates, and performance metrics. · Coordinate with the Accounts, Corporate, and Operations teams for smooth process flow. · Ensure timely billing, credit note follow-ups, and closure of all operational tasks. Required Skills & Competencies · Excellent verbal and written communication skills. · Ability to handle customer interactions professionally and build rapport. · Strong leadership and team management abilities. · Knowledge of domestic and international travel processes, including ticketing, hotels, and vehicles. · Experience in vendor negotiation, package creation, and client servicing. · Ability to manage multiple priorities and handle pressure situations effectively. · Proficiency in MS Office and travel booking tools. · More than 80% score in maths in 12th grade · Preferred experience in insurance sales. Qualifications & Experience Bachelor’s degree in Travel & Tourism, Hospitality, or a related field. 4–5 years of experience in the travel industry, preferably in leisure operations. Prior team handling or senior executive experience preferred. Key Attributes · Positive and approachable personality. · Strong sense of ownership and accountability. · Customer-first attitude with high service orientation. · Professional and polite communication skills. · Problem-solving and decision-making abilities. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Work Location: In person
· Onboard new customers during their initial engagement period and ensure a smooth transition. · Coordinate with vendors to obtain quotations and manage bookings for travel packages, tickets, hotels, and vehicles. · Assess customer requirements and assist in creating customized travel packages under supervision. · Handle group bookings efficiently, ensuring all members’ needs are addressed. · Prepare and share booking confirmations, itineraries, and travel documentation with customers. · Reverify all bookings and details to ensure accuracy before confirmation. · Provide post-trip support, including clarifications and assistance with travel claims. · Coordinate escort services for customers if required. · Share billing information with the Accounts team and follow up on related documentation. · Provide proactive updates to customers regarding travel status, changes, or emergencies. · Support and guide trainees in the operations team as needed. · Manage leaves and permissions responsibly to ensure continuous customer service coverage. · Ask customers about the purpose of travel, with emphasis on understanding life purpose for better personalization of packages. Skills & Competencies · Excellent verbal and written communication skills. · Customer-focused attitude and professionalism. · Ability to handle group travel efficiently. · Strong attention to detail; ability to reverify all travel arrangements. · Basic knowledge of travel operations including ticketing, hotel bookings, and itineraries. · Proficiency in Maths and English (80% and above in 10th & 12th) for accuracy and communication. · Proficiency in MS Office and email communication. · Ability to work in a team, multitask, and handle operational challenges effectively. · Willingness to learn and adapt to company processes and customer service standards. Qualifications & Experience Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or related field. 2-5 years of experience in travel operations, ticketing, or customer service. Freshers with strong communication skills and interest in the travel industry are encouraged to apply. · More than 80% score in maths in 12th grade · Preferred experience in insurance sales. · Proficiency in MS Office and travel booking tools. Key Attributes · Positive attitude and approachable personality. · Quick learner with attention to detail. · Professional and confident in handling customer interactions. · Ability to manage group travel and handle multiple priorities. · Customer-first mindset with proactive problem-solving skills. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
· Onboard new customers during their initial engagement period and ensure a smooth transition. · Coordinate with vendors to obtain quotations and manage bookings for travel packages, tickets, hotels, and vehicles. · Assess customer requirements and assist in creating customized travel packages under supervision. · Handle group bookings efficiently, ensuring all members’ needs are addressed. · Prepare and share booking confirmations, itineraries, and travel documentation with customers. · Reverify all bookings and details to ensure accuracy before confirmation. · Provide post-trip support, including clarifications and assistance with travel claims. · Coordinate escort services for customers if required. · Share billing information with the Accounts team and follow up on related documentation. · Provide proactive updates to customers regarding travel status, changes, or emergencies. · Support and guide trainees in the operations team as needed. · Manage leaves and permissions responsibly to ensure continuous customer service coverage. · Ask customers about the purpose of travel, with emphasis on understanding life purpose for better personalization of packages. Skills & Competencies · Excellent verbal and written communication skills. · Customer-focused attitude and professionalism. · Ability to handle group travel efficiently. · Strong attention to detail; ability to reverify all travel arrangements. · Basic knowledge of travel operations including ticketing, hotel bookings, and itineraries. · Proficiency in Maths and English (80% and above in 10th & 12th) for accuracy and communication. · Proficiency in MS Office and email communication. · Ability to work in a team, multitask, and handle operational challenges effectively. · Willingness to learn and adapt to company processes and customer service standards. Qualifications & Experience Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or related field. 2-5 years of experience in travel operations, ticketing, or customer service. Freshers with strong communication skills and interest in the travel industry are encouraged to apply. · More than 80% score in maths in 12th grade · Preferred experience in insurance sales. · Proficiency in MS Office and travel booking tools. Key Attributes · Positive attitude and approachable personality. · Quick learner with attention to detail. · Professional and confident in handling customer interactions. · Ability to manage group travel and handle multiple priorities. · Customer-first mindset with proactive problem-solving skills. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person