Key Responsibilities Lead, guide, and motivate the leisure operations team to achieve daily and monthly KRAs. · Monitor query handling, bookings, documentation, and customer communications. · Review team performance regularly and provide coaching to improve efficiency and service standards. · Ensure adherence to company SOPs, SLAs, and customer satisfaction benchmarks. · Maintain strong relationships with leisure and corporate clients, ensuring personalized and professional service. · Handle escalations and complex queries with a calm and solution-oriented approach. · Communicate effectively with customers, understanding their needs, preferences, and travel expectations. · Represent the company professionally during calls, meetings, and written communications. · Build and maintain relationships with vendors including hotels, airlines, transport, and DMCs. · Negotiate rates, ensure service quality, and monitor vendor performance. · Resolve vendor-related issues promptly to ensure seamless travel experiences. · Oversee booking accuracy, documentation, and timely delivery of vouchers and itineraries. · Ensure compliance with company policies, customer data protection, and industry regulations. · Conduct periodic process reviews and recommend improvements to enhance operational efficiency. · Support and mentor junior executives and trainees. · Conduct regular training sessions to improve communication, sales techniques, and destination knowledge. · Foster a positive, customer-centric culture within the team. · Prepare and share reports such as DSR (Daily Sales Report), trip status updates, and performance metrics. · Coordinate with the Accounts, Corporate, and Operations teams for smooth process flow. · Ensure timely billing, credit note follow-ups, and closure of all operational tasks. Required Skills & Competencies · Excellent verbal and written communication skills. · Ability to handle customer interactions professionally and build rapport. · Strong leadership and team management abilities. · Knowledge of domestic and international travel processes, including ticketing, hotels, and vehicles. · Experience in vendor negotiation, package creation, and client servicing. · Ability to manage multiple priorities and handle pressure situations effectively. · Proficiency in MS Office and travel booking tools. · More than 80% score in maths in 12th grade · Preferred experience in insurance sales. Qualifications & Experience Bachelor’s degree in Travel & Tourism, Hospitality, or a related field. 4–5 years of experience in the travel industry, preferably in leisure operations. Prior team handling or senior executive experience preferred. Key Attributes · Positive and approachable personality. · Strong sense of ownership and accountability. · Customer-first attitude with high service orientation. · Professional and polite communication skills. · Problem-solving and decision-making abilities. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Work Location: In person
· Onboard new customers during their initial engagement period and ensure a smooth transition. · Coordinate with vendors to obtain quotations and manage bookings for travel packages, tickets, hotels, and vehicles. · Assess customer requirements and assist in creating customized travel packages under supervision. · Handle group bookings efficiently, ensuring all members’ needs are addressed. · Prepare and share booking confirmations, itineraries, and travel documentation with customers. · Reverify all bookings and details to ensure accuracy before confirmation. · Provide post-trip support, including clarifications and assistance with travel claims. · Coordinate escort services for customers if required. · Share billing information with the Accounts team and follow up on related documentation. · Provide proactive updates to customers regarding travel status, changes, or emergencies. · Support and guide trainees in the operations team as needed. · Manage leaves and permissions responsibly to ensure continuous customer service coverage. · Ask customers about the purpose of travel, with emphasis on understanding life purpose for better personalization of packages. Skills & Competencies · Excellent verbal and written communication skills. · Customer-focused attitude and professionalism. · Ability to handle group travel efficiently. · Strong attention to detail; ability to reverify all travel arrangements. · Basic knowledge of travel operations including ticketing, hotel bookings, and itineraries. · Proficiency in Maths and English (80% and above in 10th & 12th) for accuracy and communication. · Proficiency in MS Office and email communication. · Ability to work in a team, multitask, and handle operational challenges effectively. · Willingness to learn and adapt to company processes and customer service standards. Qualifications & Experience Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or related field. 2-5 years of experience in travel operations, ticketing, or customer service. Freshers with strong communication skills and interest in the travel industry are encouraged to apply. · More than 80% score in maths in 12th grade · Preferred experience in insurance sales. · Proficiency in MS Office and travel booking tools. Key Attributes · Positive attitude and approachable personality. · Quick learner with attention to detail. · Professional and confident in handling customer interactions. · Ability to manage group travel and handle multiple priorities. · Customer-first mindset with proactive problem-solving skills. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
· Onboard new customers during their initial engagement period and ensure a smooth transition. · Coordinate with vendors to obtain quotations and manage bookings for travel packages, tickets, hotels, and vehicles. · Assess customer requirements and assist in creating customized travel packages under supervision. · Handle group bookings efficiently, ensuring all members’ needs are addressed. · Prepare and share booking confirmations, itineraries, and travel documentation with customers. · Reverify all bookings and details to ensure accuracy before confirmation. · Provide post-trip support, including clarifications and assistance with travel claims. · Coordinate escort services for customers if required. · Share billing information with the Accounts team and follow up on related documentation. · Provide proactive updates to customers regarding travel status, changes, or emergencies. · Support and guide trainees in the operations team as needed. · Manage leaves and permissions responsibly to ensure continuous customer service coverage. · Ask customers about the purpose of travel, with emphasis on understanding life purpose for better personalization of packages. Skills & Competencies · Excellent verbal and written communication skills. · Customer-focused attitude and professionalism. · Ability to handle group travel efficiently. · Strong attention to detail; ability to reverify all travel arrangements. · Basic knowledge of travel operations including ticketing, hotel bookings, and itineraries. · Proficiency in Maths and English (80% and above in 10th & 12th) for accuracy and communication. · Proficiency in MS Office and email communication. · Ability to work in a team, multitask, and handle operational challenges effectively. · Willingness to learn and adapt to company processes and customer service standards. Qualifications & Experience Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or related field. 2-5 years of experience in travel operations, ticketing, or customer service. Freshers with strong communication skills and interest in the travel industry are encouraged to apply. · More than 80% score in maths in 12th grade · Preferred experience in insurance sales. · Proficiency in MS Office and travel booking tools. Key Attributes · Positive attitude and approachable personality. · Quick learner with attention to detail. · Professional and confident in handling customer interactions. · Ability to manage group travel and handle multiple priorities. · Customer-first mindset with proactive problem-solving skills. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
Job responsibilities include: Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking and social media Setting up meetings with potential clients and listening to their wishes and concerns Job brief We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth. Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Requirements Passionate about sales Proven experience as a Sales Executive or relevant role Proficiency in English Excellent knowledge of MS Office Hands-on experience with CRM software is a plus Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations Diploma/graduate – Technical and non technical stream Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person
Job responsibilities include: Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking and social media Setting up meetings with potential clients and listening to their wishes and concerns Job brief We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth. Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Requirements Passionate about sales Proven experience as a Sales Executive or relevant role Proficiency in English Excellent knowledge of MS Office Hands-on experience with CRM software is a plus Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations Diploma/graduate – Technical and non technical stream Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person