Leisure Executive

· Onboard new customers during their initial engagement period and ensure a smooth transition.

· Coordinate with vendors to obtain quotations and manage bookings for travel packages, tickets, hotels, and vehicles.

· Assess customer requirements and assist in creating customized travel packages under supervision.

· Handle group bookings efficiently, ensuring all members’ needs are addressed.

· Prepare and share booking confirmations, itineraries, and travel documentation with customers.

· Reverify all bookings and details to ensure accuracy before confirmation.

· Provide post-trip support, including clarifications and assistance with travel claims.

· Coordinate escort services for customers if required.

· Share billing information with the Accounts team and follow up on related documentation.

· Provide proactive updates to customers regarding travel status, changes, or emergencies.

· Support and guide trainees in the operations team as needed.

· Manage leaves and permissions responsibly to ensure continuous customer service coverage.

· Ask customers about the purpose of travel, with emphasis on understanding life purpose for better personalization of packages.

Skills & Competencies

· Excellent verbal and written communication skills.

· Customer-focused attitude and professionalism.

· Ability to handle group travel efficiently.

· Strong attention to detail; ability to reverify all travel arrangements.

· Basic knowledge of travel operations including ticketing, hotel bookings, and itineraries.

· Proficiency in Maths and English (80% and above in 10th & 12th) for accuracy and communication.

· Proficiency in MS Office and email communication.

· Ability to work in a team, multitask, and handle operational challenges effectively.

· Willingness to learn and adapt to company processes and customer service standards.

Qualifications & Experience

• Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or related field.
• 2-5 years of experience in travel operations, ticketing, or customer service.
• Freshers with strong communication skills and interest in the travel industry are encouraged to apply.

· More than 80% score in maths in 12th grade

· Preferred experience in insurance sales.

· Proficiency in MS Office and travel booking tools.

Key Attributes

· Positive attitude and approachable personality.

· Quick learner with attention to detail.

· Professional and confident in handling customer interactions.

· Ability to manage group travel and handle multiple priorities.

· Customer-first mindset with proactive problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person