At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Lead in line with our values and brand.
- Develop new ideas, solutions, and structures; drive thought leadership.
- Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
- Balance long-term, short-term, detail-oriented, and big picture thinking.
- Make strategic choices and drive change by addressing system-level enablers.
- Promote technological advances, creating an environment where people and technology thrive together.
- Identify gaps in the market and convert opportunities to success for the Firm.
- Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
- Adapt TCC strategy and execution plan to drive optimal learner outcomes.
- Offer linguistic expertise in language assessment, setting fluency benchmarks, optimal learner time commitment, modes of training delivery, and retesting to achieve the target language fluency levels across staff levels xLoS/xAC (Optimize TCC Lifecycle)
- Mentor and manage language coaches on best language upskilling practices to build a client-ready workforce.
- Build and manage relationships with key stakeholders in strategic decisions
- Perform “fit-for-purpose” on evaluating language vendors capabilities (testing and learning).
- Program strategy design and governance (Build and manage support ecosystem)
- Program data governance and quality control
- Development of linguistic learning curriculum and modes of delivery
- Learner Outcomes and Experience
- Direct oversight of the global language coach network
- Reporting and insights
- Driving alignment across a large and complex set of US and global stakeholders
- Program budget and investment planning
- Vendor/Procurement Management
- Drive technology-based language fluency development
- 15 + years of experience in English language upskilling global program administration (end-to-end)
- Deep subject matter expertise in applied linguistics for adult language learning
- Exposure to working with cross-border global teams and operate with a culturally agile mindset to drive the xAC learner outcomes
- Scaling the program globally to cater to the language needs of the beginner to the mastery level
- Proven people management experience (managing language coaches)
- Creating or adapting course materials, lesson plans, and assessments to facilitate effective learning.
- Selecting and implementing appropriate teaching methodologies, including online, in-person, or blended learning approaches.
- Using data to assess program outcomes and identify areas for improvement.
- Ability to manage projects, budgets, and timelines effectively (Project Management)
- Deep understanding of effective teaching methodologies and learning principles (Instructional Design)
- Adept at using technology for teaching and learning, including online learning platforms and virtual meeting tools (Technology Proficiency)
