Tally Sales and Support

Job Title: Tally Sales & Support Executive

Location: Gurgaon

Department: Sales & Technical Support Reports To: Sales Manager / Support Manager

Job Summary: The Tally Sales & Support Executive is responsible for promoting and selling Tally software products, managing client relationships, and providing support services to end-users. This role involves both pre-sales and post-sales activities, including product demonstrations, troubleshooting, and user training.

Key Responsibilities:

Sales Responsibilities:

 Generate leads and convert them into sales for Tally software (TallyPrime, TSS, Addons).

 Conduct product demos and presentations to prospective clients.

 Understand customer requirements and recommend suitable Tally solutions.

 Follow up with prospective clients and close sales.

 Maintain a database of customer contacts and sales activities using CRM tools.

 Meet monthly/quarterly sales targets.

Support Responsibilities:

 Provide first-level support to clients for Tally software installation, activation, licensing, and error handling.

 Resolve Tally-related technical issues via phone, email, remote desktop, or on-site.

 Conduct training sessions for new users on Tally functionalities.

 Handle data migration, backup/restore, GST setup, voucher configuration, and reports generation.

 Escalate complex issues to the senior technical team or Tally Solutions if required.

 Maintain service records and customer feedback.

Required Skills & Qualifications:

 Bachelor’s degree in Commerce, BCA, or related field.

 Strong understanding of accounting concepts and GST.  Good knowledge of TallyPrime and earlier Tally ERP versions.

 Proficiency in MS Office, remote support tools (AnyDesk, TeamViewer).

 Strong communication and interpersonal skills.

 Problem-solving and analytical skills.

 Ability to multitask and handle pressure.

Preferred Qualifications:

 Certification in Tally or Tally Software Support.

 1–3 years of experience in Tally sales or technical support role. 

Working Conditions:

 6-day working week.

 May require client visits for onsite demos or support.