Tally Sales and Support

Job Summary:

The Tally Sales & Support Executive is responsible for promoting and selling Tally software products, managing client relationships, and providing support services to end-users. This role involves both pre-sales and post-sales activities, including product demonstrations, troubleshooting, and user training.

Key Responsibilities:

• Generate leads and convert them into sales for Tally software (TallyPrime, TSS, Add- ons).
• Conduct product demos and presentations to prospective clients.
• Understand customer requirements and recommend suitable Tally solutions.
• Follow up with prospective clients and close sales.
• Maintain a database of customer contacts and sales activities using CRM tools.
• Meet monthly/quarterly sales targets.

Support Responsibilities:

• Provide first-level support to clients for Tally software installation, activation, licensing, and error handling.
• Resolve Tally-related technical issues via phone, email, remote desktop, or on-site.
• Conduct training sessions for new users on Tally functionalities.
• Handle data migration, backup/restore, GST setup, voucher configuration, and reports generation.
• Escalate complex issues to the senior technical team or Tally Solutions if required.
• Maintain service records and customer feedback.

Required Skills & Qualifications:

• Bachelor’s degree in Commerce, BCA, or related field.
• Strong understanding of accounting concepts and GST.
• Good knowledge of TallyPrime and earlier Tally ERP versions.
• Proficiency in MS Office, remote support tools (AnyDesk, TeamViewer).
• Strong communication and interpersonal skills.
• Problem-solving and analytical skills.
• Ability to multitask and handle pressure.
• Certification in Tally or Tally Software Support.
• 1–3 years of experience in Tally sales or technical support role.

Working Conditions:

• 6-day working week.
• May require client visits for onsite demos or support.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person