Talent, Operation and Quality

The Talent Operations, Recruitment & Quality Specialist will manage the full spectrum of HR operations from hiring and onboarding to training, compliance, and quality monitoring. This role is key to scaling ApneWalas people strategy by attracting top talent, ensuring smooth operational processes, and maintaining high-quality standards across all HR and business support functions.

Role & responsibilities

Recruitment & Talent Acquisition

• Manage end-to-end recruitment: sourcing, screening, interviewing, and onboarding across departments (sales, design, operations, logistics, marketing)

• Build and maintain a pipeline of candidates through job portals, LinkedIn, industry networks, and employee referrals.

• Partner with leadership to forecast manpower needs and design hiring plans aligned with business growth.

• Enhance employer branding through job postings, career page updates, and participation in job fairs/university tie-ups.

Talent Operations

• Oversee employee lifecycle management: onboarding, induction, payroll coordination, compliance, exits, and FNF settlements.

• Develop, implement, and maintain HR policies, SOPs, and documentation (contracts, appraisal letters, HR forms).

• Maintain HR systems, employee records, and dashboards for leadership reporting.

Learning & Development

• Design and implement structured training programs (brand encyclopedias, product knowledge, freight & supply chain basics, sales enablement, etc.).

• Manage the Learning Management System (LMS) and ensure timely rollout of courses.

Quality & Compliance

• Set and monitor HR & operational KPIs (attrition, recruitment TAT, training hours, attendance, performance ratings).

• Conduct audits for SOP adherence across HR, operations, and client-facing documentation.

• Ensure compliance with legal/regulatory requirements and internal policies.

Culture & Engagement

• Drive employee engagement initiatives (Wala Awards, Wala Club, CSR activities, offsites).

• Support performance management, feedback cycles, and rewards recognition.

• Strengthen ApneWalas Friends Doing Business with Friends ethos through people-first practices.

Preferred candidate profile