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Akamai
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Systems Support Engineer

Systems Support Engineer

Akamai

2 - 7 years

4 - 9 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Computer science Application support Siebel Linux Configuration management IT support Cloud Distribution system Monitoring Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you passionate about improving business processes?

Do you enjoy working with a diverse multinational team of engineering talents?

Join our IT Support team

This IT Engineering team provides 24x5 support for IT applications using the latest technology stack. Applications support internal business functions and Akamai customers, with collaboration across teams and business units.

Partner with the best

As a Systems Support Engineer, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT needs. Troubleshoot issues, guide teams, and provide effective resolutions.

As a Systems Support Engineer, you will be responsible for:

Monitoring alerts proactively while providing infrastructure and application support to prevent incidents.
Recording, prioritizing, and resolving incidents while managing service requests and communicating updates to users.
Ensuring high-quality process execution, meeting SLAs/OLAs, and managing transitions from Engineering to Operations.
Collaborating with engineering teams, performing configurations, maintenance, updating documentation, and providing rotational support coverage.

Do what you love

To be successful in this role you will:

Have 2+ years of experience and a bachelors degree in computer science/Engineering or relevant fields.
Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
Have experience providing technical solutions & support to Enterprise customers.
Demonstrate expertise with technologies: Linux (required), Oracle SQL, Siebel.
Utilize Configuration Management tools and scripting languages such as Python, shell, and others.
Support large-scale distributed systems, align with business initiatives, guide engineers, and contribute technology insights.

Work in a way that works for you

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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Systems Support Engineer