Systems Support Engineer

We are seeking a motivated Systems Support Engineer to join our growing technology team. You are someone who is curious, eager to learn, loves solving problems and helping their teammates out. You will work in a collaborative environment and support our client production systems.

Requirements:
2+ years of experience in technical support

Strong organizational, prioritization and communication skills

Experience with monitoring tools like Grafana or similar

Experience with AWS or another cloud services provider

Understanding of database technologies and experience with querying e.g. MySQL, MongoDB

Proactive, comfortable in an agile environment

Key Responsibilities:
Troubleshoot issues and incidents across Safely systems in production and lower environments

Analyze and characterize issues

Collaborate with teammates across technology and operations teams and ensure successful resolution of issues

Identify repeating patterns of problems and propose optimum solutions

Participate in technical discussions and contribute to overall architecture and evolution

Drive continuous adoption and integration of relevant new technologies

Represent Safely to customers and partners as needed

Preferred Qualifications:
Knowledge of Java and/or Angular is a plus

Experience with Kubernetes is a plus

Experience with Kafka is a plus

Exposure to CI/CD pipelines and best practices