Posted:1 day ago|
Platform:
Work from Office
Full Time
We are seeking a motivated Systems Support Engineer to join our growing technology team. You are someone who is curious, eager to learn, loves solving problems and helping their teammates out. You will work in a collaborative environment and support our client production systems.
Requirements:
2+ years of experience in technical support
Strong organizational, prioritization and communication skills
Experience with monitoring tools like Grafana or similar
Experience with AWS or another cloud services provider
Understanding of database technologies and experience with querying e.g. MySQL, MongoDB
Proactive, comfortable in an agile environment
Key Responsibilities:
Troubleshoot issues and incidents across Safely systems in production and lower environments
Analyze and characterize issues
Collaborate with teammates across technology and operations teams and ensure successful resolution of issues
Identify repeating patterns of problems and propose optimum solutions
Participate in technical discussions and contribute to overall architecture and evolution
Drive continuous adoption and integration of relevant new technologies
Represent Safely to customers and partners as needed
Preferred Qualifications:
Knowledge of Java and/or Angular is a plus
Experience with Kubernetes is a plus
Experience with Kafka is a plus
Exposure to CI/CD pipelines and best practices
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