Posted:5 days ago|
Platform:
On-site
Full Time
Provide operational support for global WAN infrastructure in a 24/7 setup.
Monitor and manage global WAN infrastructure using NMS and ticketing tools.
Respond to and resolve escalation tickets within SLA timelines.
Perform configuration changes and route tuning on Cisco and Juniper devices.
Coordinate with ISPs and vendors for WAN link issues and performance concerns.
Assist in implementing changes, migrations, or upgrades as part of planned maintenance.
Act as a point of contact during critical network outages and lead incident resolution calls.
Work closely with L1 teams to guide escalations and provide technical oversight.
Proficient in troubleshooting WAN issues across Cisco/Juniper platforms.
Strong documentation and communication skills (client-facing role).
Ability to manage high-priority incidents under pressure.
CCNP or equivalent certification.
Experience with network automation or scripting (Python/Shell).
Familiarity with cloud networking (AWS Direct Connect, VPNs, etc.).
Exposure to tools like SolarWinds, PRTG, Wireshark, or equivalent.
Understanding of ITIL processes and RCA practices.
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