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Power Bridge
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Support Engineer WAN - L2

Support Engineer WAN - L2

Power Bridge

5 - 10 years

7 - 12 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Root cause analysis operational support Network support Networking WAN Infrastructure Routing protocols Troubleshooting cisco Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

We are seeking an experienced L2 WAN Support Engineer to provide in-depth operational support for our client global Wide Area Network (WAN) infrastructure. The ideal candidate will have 5+ years of hands-on experience in network support, especially with routing protocols like BGP , and be capable of resolving critical incidents independently. This role involves direct client interaction , managing escalation queues, and collaborating with internal and external teams to ensure high network uptime and performance.

Requirements

Key Responsibilities:

Provide
Level 2support for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP).

Provide operational support for globalWANinfrastructure in a 24/7 setup.
Monitor and manage global WAN infrastructure using NMS and ticketing tools.
Respond to and resolve escalation tickets within SLA timelines.
Perform configuration changes and route tuning on Cisco and Juniper devices.
Coordinate with ISPs and vendors for WAN link issues and performance concerns.
Participate inshift handovers, maintain incident logs, and prepare root cause analysis (RCA) reports.
Assist in implementing changes, migrations, or upgrades as part of planned maintenance.
Act as a point of contact during critical network outages and lead incident resolution calls.
Work closely with L1 teams to guide escalations and provide technical oversight.Must-Have Skills:Bachelor Degreein Engineering / Computer Science (or related field).5\u20137 yearsof experience in WAN/network support roles.Strong knowledge ofRouting & Switching, with hands-on experience inBGP.Proficient in troubleshooting WAN issues across Cisco/Juniper platforms.Experience working in a24/7 global support environment.ValidCCNA certification(CCNP preferred).Strong documentation and communication skills (client-facing role).Ability to manage high-priority incidents under pressure.Good-to-Have Skills:CCNP or equivalent certification.Experience with network automation or scripting (Python/Shell).Familiarity with cloud networking (AWS Direct Connect, VPNs, etc.).Exposure to tools like SolarWinds, PRTG, Wireshark, or equivalent.Understanding of ITIL processes and RCA practices.BenefitsHealth insurance coverage for Self, Spouse, and Kids.Long-term benefit savings plan with employer matching contributionsOpportunities for professional development and advancement within the organization","

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Support Engineer WAN - L2