NOC Administrator

Eagle Eye Networks

3 - 5 years

2 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

telecom networking production support incident management customer service troubleshooting business intelligence information technology analytics logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Desired Skills & Experience:

Must-Have:

Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent experience
Minimum 3 to 5 Years of IT Experience: Candidates must possess a minimum of three to five years of experience in Information Technology.
Willingness to Learn: Demonstrated eagerness and openness to acquiring new skills and knowledge.
Open for Shifts: Flexibility to work in rotational shifts.
Good Communication Skills: Ability to effectively convey technical information to non-technical end-users in a clear and concise manner. Proficiency in writing and maintaining technical documentation, such as runbooks and procedural guides.
Experience in Linux: Minimum one year experience as a Linux administrator. A CLI expert and good knowledge and understanding of storage and networking
Proven Experience in NOC / Production Support Environment: Demonstrated track record of successful performance in an NOC or similar production support environment.
Experience in Telecom/Banking Institution: Experience in telecommunications or banking institutions with private data centers is advantageous.
Production Monitoring, Incident Handling, and Ticket Handling Experience: Proficiency in monitoring production environments and responding to incidents effectively.
Basic Scripting Knowledge: Familiarity with basic scripting languages such as Bash or Python. Should be able to automate the repeated tasks if required.
Knowledge of Monitoring Tools: Familiarity with common monitoring tools such as Prometheus and Grafana

Nice To Have:

Application and Infrastructure Troubleshooting Skills: Ability to diagnose and resolve issues related to applications and infrastructure.
Moderate Understanding of K8s Cluster: Proficiency in key concepts of Kubernetes clusters, including Master node, Worker node, pods, deployments, daemonsets, services, etc.
Familiarity with the principles and practices of DevOps culture and proficiency in commonly used DevOps tools such as Ansible and GitHub.
Basic Knowledge of Networking: Routers, Switches, CNI, Traceroute, Packet capturing, Ingress, Egress, Port forwarding, etc.

Responsibilities:

Monitor server, network, and application health and take immediate action to maintain high availability and reliability
Respond to system and network alerts following documented procedures and runbooks
Adhere to the incident management process, ensuring a timely response to alerts.
Write and maintain technical documentation, including runbooks and procedural guides
Collaborate with other teams on incident resolution, communication, and prevention
Conduct system performance and capacity reviews and recommend improvements

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