Support Engineer

Job Description: Support Engineer (Java, SQL, AWS)

Location: Hyderabad

Work mode: 5 days WFO (Work from Office)

Role Overview

As a Support Engineer, you will play a pivotal role in ensuring a seamless, customer-obsessed experience by resolving technical issues, mitigating risks, and supporting Amazon’s diverse and rapidly evolving technology stack. This role requires hands-on expertise in Java, SQL, and Amazon Web Services (AWS), and involves both proactive and reactive support for internal and external customers.

Key Responsibilities

• Provide technical support and troubleshooting for applications and infrastructure built on Java, SQL databases, and AWS services.
• Resolve customer cases through various channels (phone, email, chat), applying advanced troubleshooting techniques to deliver tailored solutions and drive issues to root cause resolution.
• Collaborate with engineering and product teams to improve the reliability, scalability, and performance technology stack.
• Drive initiatives to improve support processes and customer experience, such as creating tutorials, technical articles, and training materials.
• Design, build, and automate solutions for operational challenges, including infrastructure automation and monitoring using AWS tools and services.
• Participate in on-call rotations to address critical incidents, often outside standard business hours.
• Mentor new team members, contribute to hiring processes, and provide feedback for continuous improvement.

Required Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent technical experience.
• Strong proficiency in Java programming for backend or automation tasks.
• Solid experience with SQL databases (such as MySQL, PostgreSQL, SQL Server, or Amazon Aurora) including database administration, troubleshooting, and performance tuning.
• Practical knowledge of AWS services (EC2, RDS, S3, Lambda, etc.) and experience deploying and operating applications in cloud environments.
• Familiarity with Linux/Unix and/or Windows system administration and networking fundamentals.
• Experience with CI/CD pipelines and automation tools.
• Excellent communication skills and a passion for customer success.
• Preferred Qualifications
• Experience with distributed systems, cloud security concepts, and DevOps practices.
• Scripting or programming experience in additional languages (Python, Shell, etc.).
• Exposure to monitoring, alarming, and incident management in production environments.
• Ability to analyze and optimize existing systems for reliability and efficiency.

Note: we are looking for someone who are interested in 5 days' work from office and immediate joiners or who can join within 15-20 days.

share your updated resume to smokkapati@vsoftconsulting.com

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