Support Engineer

Position - Support Engineer Location - Bangalore Key Responsibilities: Serve as the first line of support for Marketing Technology applications . Monitor and respond to incidents, service requests, and application issues in a timely manner Collaborate with internal teams to provide root cause analysis and resolution for recurring issues Escalate complex issues to L2/L3 support teams as necessary, with thorough documentation Maintain support documentation, runbooks, and FAQs to improve team knowledge and response efficiency Participate in support coverage across global business hours (18x5) in coordination with US and India teams Support deployment, testing, and validation efforts for application enhancements and fixes Required Qualifications: 2+ years of experience in an IT application support or technical support role Strong understanding of incident management, issue tracking, and resolution processes Basic coding/scripting knowledge in any programming language (e.g., Java, Python, JavaScript, etc.) Familiarity with engineering principles and ability to understand application architectures Excellent communication and troubleshooting skills Preferred Qualifications: Working knowledge of Eloqua, Salesforce, or Iterable Exposure to Marketing Automation or CRM tools Experience with support tools like ServiceNow, Jira, or similar