This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in India.
We are seeking a highly skilled Support Engineer to join a dynamic technical team focused on solving complex customer issues. In this role, you will work closely with enterprise clients to troubleshoot advanced SQL and database problems, analyze system configurations, and optimize performance. The position requires hands-on experience with Linux, DevOps practices, Kubernetes, and cloud environments (AWS/GCP). You will collaborate with multiple internal teams, including development, infrastructure, and product management, to ensure customers receive exceptional support. This is an exciting opportunity to deepen your expertise in distributed systems, improve support processes, and contribute to high-impact technical solutions in a collaborative remote work environment.
Accountabilities
- Provide email and live technical support to enterprise customers, resolving complex issues and outages
- Investigate, reproduce, and report product bugs or feature requests to engineering teams
- Collaborate with developers, sales engineers, and technical account managers to keep teams informed about ongoing customer issues
- Optimize support workflows, create internal run-books, and maintain public documentation to improve team efficiency
- Participate in on-call rotations, including weekends and holidays as needed
- Ensure a positive customer experience in every interaction by providing timely, clear, and accurate technical guidance
Requirements
- 4+ years of advanced customer-facing technical support experience
- Strong proficiency with SQL databases and query optimization, including understanding EXPLAIN plans and performance tuning
- Hands-on experience with Linux, system monitoring, and troubleshooting large-scale systems
- Deep expertise in Kubernetes, including deployment, cluster management, and debugging containerized workloads
- Experience with a scripting or programming language such as Python, Bash, or Go
- Familiarity with distributed systems and cloud platforms (AWS or GCP), including performance analysis and failure mitigation
- Experience improving support processes, ticket triage, and reporting business metrics
- Excellent written and verbal communication skills in English, with the ability to explain technical concepts to diverse audiences
Benefits
- Remote work flexibility
- Exposure to cutting-edge database technologies and distributed systems
- Opportunities for professional development and technical skill growth
- Collaborative, diverse, and inclusive work environment
- Competitive compensation and performance incentives
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
