Support Engineer

Join Our Team as a Support Engineer at HD IT Solutions!

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At HD IT Solutions, we’re dedicated to creating reliable, innovative, and customer-focused e-commerce platforms for niche industries. Currently, we’re developing an online store for the UAE automotive market, offering products like car tyres, bike tyres, car batteries, and accessories. Our goal is to provide a smooth customer experience backed by a supportive and growth-oriented workplace where every team member can thrive.

Support Engineer

• Provide first-level support for customer inquiries, technical issues, and order-related queries.
• Assist customers through multiple channels including email, phone, live chat, and WhatsApp.
• Guide customers in choosing the right automotive parts (tyres, batteries, accessories) by understanding their needs.
• Manage and resolve issues related to order tracking, deliveries, returns, and product availability.
• Collaborate with Sales, Operations, and Product teams to deliver accurate and timely solutions.
• Continuously update knowledge of products, services, and platform features to assist customers effectively.
• Maintain accurate and detailed records of all customer interactions, support tickets, and follow-ups in internal systems.
• Share customer feedback with internal teams to help improve products, services, and processes.
• Contribute ideas to enhance support processes and overall customer satisfaction.

• Minimum

  1+ year of experience

  in technical support, IT support, or customer service (preferably in e-commerce or automotive-related industry).
• Interest in automobiles and automotive products (car tyres, bike tyres, batteries, etc.).
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills with the ability to explain technical solutions clearly.
• Ability to multitask and work across multiple digital platforms.
• Prior experience in IT support, technical support, or e-commerce customer service preferred.
• Positive attitude, adaptability, and eagerness to learn new systems and processes.
• Organizational skills with attention to detail for maintaining customer records.

• Be part of a growing e-commerce venture in the UAE automotive industry.
• Supportive, collaborative, and growth-driven workplace in Ahmedabad.
• Opportunities for professional development and career progression.
• Exposure to both technical support and customer service in a dynamic environment.
• A role where your contribution directly improves customer satisfaction and business success.

If you enjoy solving problems, have strong communication skills, and want to grow your career in a dynamic e-commerce environment, we’d love to hear from you!

nikhil@hditsolutions.com

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