Support Engineer

be the first line of defense for ensuring the reliability, availability, and performance of our databases, services, and trading support systems.

As a Support Engineer, you will be responsible for:

• Monitor production services and respond quickly to alerts, incidents, and outages to ensure smooth operation and minimal downtime.
• Monitor trading systems and infrastructure.,
• Triage issues across trading support services, databases, and infra; escalate and coordinate with the right owners, and drive root-cause analysis and ensure fixes are implemented for long-term stability.
• Serve as the first line of defense for trading operations.
• Proactively identify, address recurring issues, and build automation to reduce manual intervention.
• Improve observability by enhancing monitoring, logging, and alerting systems.
• Develop and maintain operational runbooks and SLO/SLA metrics.
  

Requirements :

• Possess a degree in a highly analytical field, such as Engineering, Mathematics, or Computer Science
• Upto 2 years of experience in Python, Shell/Bash scripting.
  

Experience with Linux and shell online tools

• Hands-on experience with databases (SQL, NoSQL)
• Strong problem-solving and analytical skills
• Excellent communication skills
• Ability to remain calm and analytical under production pressure
  

• Familiarity with monitoring/alerting stacks (Prometheus, Grafana, ELK, etc.)
• Familiarity with distributed messaging (Kafka) and caching systems (Redis)
• Experience with CI/CD pipelines and deployment automation
• Prior experience in a support, SRE, or production engineering role