Support Engineer

Company Description

Security Shoppee is a trusted provider of advanced security and surveillance solutions, catering to defence, corporate, infrastructure, oil & gas, and telecom sectors across India. We specialize in the supply, installation, and maintenance of cutting-edge security systems, ensuring reliable protection and peace of mind for our clients. With a strong focus on technology, quality, and customer support, Security Shoppee has built a reputation for delivering end-to-end security solutions tailored to diverse industry needs.

Role Description

-Support PAN India customer service for security surveillance systems.

-Manage installation, troubleshooting, and maintenance of equipment.

-Coordinate with teams to resolve technical/customer issues.

-Conduct trainings and maintain accurate documentation.

-Build client relationships and share feedback with management.

Qualifications

• Diploma/ Degree in Electronics/Technical background having year of 4-5 years of experience.

• Experience in customer/technical support, project execution, and maintenance of surveillance equipment.
•  Strong communication skills for technical and non-technical stakeholders.
• Hands-on expertise in installation, troubleshooting, and maintenance of electrical/protective systems.
• Client-facing skills to deliver support and manage relationships.
• Willingness to travel PAN India for on-site services.
• Experience in client training, seminars, and product demonstrations.