Posted:3 days ago|
Platform:
On-site
Part Time
What you’ll do
Work with software development engineers to understand the overall technical architecture and how each feature is implemented
Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA
Monitor, maintain systems/applications, look for opportunities to optimize and improve systems
Establishes technical proficiency in design, implementation and unit testing
Respond to assigned tickets/tasks in accordance with SLA guidelines
Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting
Update technical support documentation when required and also perform post-resolution follow-ups to help requests
Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved
Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives
Work effectively in an Agile environment; provide training or demos in the new/existing features
BS or MS degree in a STEM major or equivalent job experience required
Minimum 1-2 years of software engineering experience
Self-starter that identifies/responds to priority shifts with minimal supervision
Software testing, performance, and quality engineering techniques and strategies
Cloud technology: GCP, AWS, or Azure
Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives
Demonstrable cross-functional knowledge with systems, storage, networking, security and databases
System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.)
Cloud Certification Strongly Preferred
1-2 years of experience of Support Engineering
Strong Communication skills
Diagnose and resolve technical issues related to software, hardware, or network systems.
Analyze logs, error messages, and system data to identify root causes.
Provide timely and effective solutions to users or customers.
Interact with users or customers through various channels (phone, email, chat, etc.).
Guide users through troubleshooting steps and solutions.
Escalate complex issues to appropriate teams or specialists.
Maintain accurate records of support interactions and solutions.
Contribute to knowledge bases and support documentation.
Share technical expertise with team members and colleagues
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4.5 - 8.41 Lacs P.A.
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Salary: Not disclosed
Thiruvananthapuram
4.5 - 8.41 Lacs P.A.
Trivandrum, Kerala, India
Salary: Not disclosed
