1 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Job Type

Full Time

Job Description

You will be working at Cloudfinch, a fast-growing AI SaaS application company that focuses on Knowledge Management and Agentic AI solutions. The company has a nimble and learning-focused culture where every team member is encouraged to take ownership and make a real impact. As a Technical Support and QA Specialist, your key responsibilities will include: - Being the first point of contact for customer technical inquiries, troubleshooting issues on the AI-driven SaaS platform - Triage, replicate, and resolve support tickets in a timely manner; escalate complex issues to the engineering team when necessary - Collaborating with Product and Engineering teams to understand new features, bug fixes, and platform updates - Designing, documenting, and executing manual and automated test cases to ensure high quality across web and API interfaces - Performing functional, integration, regression, and performance testing for new releases - Tracking, reporting, and verifying defect fixes; maintaining clear QA documentation and test metrics - Advocating for continuous improvement in support workflows and QA processes - Facilitating cross-functional team meetings to review open issues, release readiness, and customer feedback - Identifying and mitigating product risks before deployment To be considered for this role, you should meet the following qualifications: - Bachelor's degree in Computer Science, Engineering, or a related discipline - 1+ years of experience in technical support and/or QA for SaaS products (experience in AI or EHS/Logistics domains is a plus) - Strong problem-solving skills and the ability to translate complex technical issues into clear, actionable steps - Excellent verbal and written communication skills, with a customer-centric mindset - Hands-on experience with support and project management tools such as Jira, GitHub, Trello, or Zendesk - Familiarity with QA tools and frameworks (e.g., Postman, Selenium, Cypress, or similar) - Ability to write and execute detailed test plans, bug reports, and support documentation - Basic scripting skills (Python, Bash, or similar) and comfort querying logs or databases (SQL) - Agile mindset, able to work in fast-paced, iterative development cycles - ISTQB, Agile, or other QA/support certifications are a plus,

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