Support Engineer

Job Title: Support Engineer

Organization Name: NEC Corporation of India Ltd.

Reporting Relationship: Project Manager

Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.

Job Responsibilities

Knowledge of Service Now.

Familiar with running SSH commands on network devices.

Experience using Citrix Desktops.

Experience using Remote Desktop to configure hardware and software on Windows computers.

Knowledge of DHCP and DNS.

Experience working incidents passed to them from lower tier support groups.

Experience troubleshooting complex hardware and software components.

Knowledge of configuring network base printers

Bonus Points

Knowledge of Point-of-Sale peripherals.

Experience working in retail domain.

Experience writing knowledge base articles.

Minimum requirements

L2 level of trouble shooting

Qualification: - BCA/MCA/B Tech/BE or equivalent

Provide case status updates to Customer and Retail Solutions personnel.

Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years’ experience

Job Type: Contractual / Temporary
Contract length: 6 months

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Work Location: In person