Support Coordinator

Role Overview: As a Customer Support Executive, you will play a crucial role in providing prompt and professional customer support to students and Ph.D. scholars. You will assist them in understanding project requirements, research methodologies, and available resources. Your collaboration with technical and academic teams will be essential in resolving queries effectively and ensuring student satisfaction. Key Responsibilities: - Provide prompt and professional customer support via phone, email, and chat. - Assist students in understanding project requirements and research methodologies. - Guide students through topic selection, documentation preparation, and project implementation. - Collaborate with technical and academic teams to resolve student queries. - Maintain detailed records of interactions and follow up for satisfaction. - Address technical issues related to project software, tools, or research platforms. - Provide clear explanations for academic and project-related queries. - Manage escalations and ensure timely resolution of critical issues. - Stay updated on academic trends, research methodologies, and industry developments. Qualifications and Skills: - Bachelor's/Masters degree in any discipline, preferably in Engineering, Computer Science, or Management. - 1-3 years of customer support experience, preferably in the education or EdTech sector. - Strong verbal and written communication skills in English; additional languages are a plus. - Ability to explain complex concepts in an easy-to-understand manner. - Familiarity with academic research, project documentation, and referencing styles. - Basic technical knowledge of programming languages, software tools, and research methodologies is a plus. - Patience, empathy, and a customer-centric problem-solving approach. - Strong organizational and multitasking skills. Please forward your resumes to sasikumar.hr@ytmsindia.org or contact 8328469437 if you are interested in this Full-time, Permanent, Fresher position. Don't forget to include "Job Role" in the subject line. (Note: The job description does not contain any additional details about the company.),