Support Analyst, Digital Tech Ops

Saks Global

2 - 4 years

1 - 3 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

python sql queries engineering analysis problem management tracking root cause analysis sql excel tableau data extraction technical support ticketing computer science incident management troubleshooting slas unix communication skills jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Troubleshoot and provide support to user reported issues related to item lifecycle, reviewing and validating reported issues for clarity and completeness
Accurately document issues, all interactions and solutions in Jira ticketing system
Provide guidance to users on basic system behaviors and processes related to item lifecycle
Escalate complex problems or unresolved issues to Digital Technical Ops team in US for further action
Ensure timely responses and ticket resolution within SLAs
Support process and delivery of regular operational reports for all banners
Contribute to the development and maintenance of the Digital Lifecycle & Operations knowledge base by documenting troubleshooting steps and procedures
Support Digital Technical Ops projects and enhancements, including planning, testing, and implementation of new capabilities

RELEVANT SKILLS:
2-4 years of experience in a technical support, operations, or a data analyst role Bachelors degree required, preferably in Engineering, Mathematics, Statistics, Computer Science, or a related technical field. Naturally curious, with strong troubleshooting skills and the ability to perform detailed root cause analysis to identify and resolve issues efficiently
Hands-on experience with issue tracking and data realization tools; familiarity with Jira, Looker, and Tableau is a strong advantage
Ability to write and understand SQL queries for data extraction and analysis is an added advantage Proficient in Microsoft Excel Strong and effective communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.

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