Supply Chain Business Ops - Intern.

Supply Chain Business Ops - Intern. (6months)

About the Company:

Open Secret is an innovative FMCG brand focused on providing healthier snack options to consumers. With a rapidly growing presence in the market, we are committed to offering quality products while ensuring operational efficiency in supply chain management.

Key Responsibilities:

PO Appointment Coordination:

Collaborate with clients to secure timely and accurate purchase order (PO) appointments.

Ensure smooth communication between the internal operations team and clients regarding delivery timelines and requirements.

Maintain detailed records of all client communications regarding PO appointments, ensuring timely follow-ups and updates.

Client Coordination to Avoid RTO:

Work closely with clients to understand specific delivery requirements and help minimize the chances of Return to Origin (RTO).

Regularly monitor deliveries and track shipment statuses, ensuring issues such as incorrect addresses or undelivered goods are resolved promptly.

Provide solutions to mitigate potential delays or delivery rejections and coordinate with logistics teams to find optimal solutions.

Ensure clients are informed about their order status and any necessary actions are taken to avoid returns.

Logistics & Dispatch Management:

Assist in the planning and scheduling of shipments in accordance with client requirements.

Monitor logistics performance and ensure efficient execution of delivery schedules.

Support the team in maintaining accurate inventory levels and coordinating dispatch processes.

Data Analysis & Reporting:

Track key performance metrics (KPIs) for on-time deliveries, order accuracy, and RTO prevention.

Compile and report data on logistics, inventory, and dispatch performance for continuous improvement.

Team Collaboration:

Work cross-functionally with the supply chain, logistics, and customer service teams to address client concerns and ensure the smooth flow of operations.

Assist in improving supply chain processes based on observations and analysis.