Job
Description
About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Job Description: McDonald’s has an exciting opportunity for a Supervisor, Knowledge Management (Specialist) role based in our India Global Business Services Office. You will be responsible for supporting the Knowledge Management Lead to ensure all knowledge-related content is aligned with organizational priorities, and maintain accurate, accessible, and up-to-date knowledge resources, while fostering a culture of collaboration and knowledge sharing within McDonald’s. The candidate is expected to reside in India. Responsibilities: In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to: Support & Partnership: Work with the Knowledge Management Lead in the development of a global Knowledge Management strategy and policies, accounting for the needs of both corporate and frontline employees across all markets Help oversee the day-to-day maintenance of all learning content, executing accurate and timely updates to relevant documents as a result of policy and procedural changes Support in efforts to capture, organize, and maintain knowledge assets, including policies, procedures, best practices, and other relevant information Resource Management: Maintain accurate, accessible, and up-to-date knowledge resources, while fostering a culture of collaboration and knowledge sharing within McDonald’s Ensure that knowledge content is kept up to date and relevant, and that outdated or inaccurate information is removed or revised Serve as a subject matter expert of the knowledge management domain within McDonald’s, identifying need for material updates and ensuring accessibility to both frontline and corporate employees Qualifications Basic Qualifications: Degree in Human Resources, Business Administration, Organizational Development, or related field; advanced degree preferred Experience working in Human Resources or Employee Experience Experience operating in large, multi-national corporations in a highly matrixed, complex structure Experience working across many countries and cultures Understands the needs and challenges of global leaders Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions Knowledge of learning management systems trends, regulations, and best practices Preferred Qualifications: Employee Experience Expertise & Skills Technical knowledge in areas of employee experience and knowledge management Excellent analytical, problem-solving, and data-analysis skills Ability to write well and communicate effectively across all layers of the organization Knowledge of HR compliance and data privacy regulations Strong business acumen Open to learning new systems and processes Exceptional communication (verbal and written) and interpersonal skills Positive attitude and a willingness to learn; self-starter Strong ability to influence others; able to build and drive a strong business case for people as a growth driver Continuous improvement and growth mindset
