Student Success & Outreach Executive – Gyanis

Location:

About Gyanis

Gyanis is an AI-native study platform for students, parents, and schools—combining Flow

The Role

Own timely, professional follow-ups across calls, WhatsApp, and email

What You’ll Do

• Lead follow-ups:

  Call/message/email new leads from forms, workshops, ads, referrals, and school demos using a structured cadence (D+1, D+3, D+7) until “Yes / No / Later” is clear.

• Book & run touchpoints:

  Schedule demos, share links, send reminders, and ensure smooth onboarding.

• Explain simply:

  Present Flow, Aura, and Vibe in plain language; handle basic pricing/product queries; route complex asks fast.

• CRM hygiene:

  Log every interaction, notes, and next steps; maintain accurate stages (New → Contacted → Follow-up → Converted → Not Interested).

• Activation & retention:

  Re-engage trials and inactive users; nudge renewals; surface upsell opportunities (longer plans, more students, school packages).

• Report what matters:

  Daily/weekly metrics—new leads, effective follow-ups, demos booked, conversions, and top FAQs/objections.

What You’ll Need

• 1–3 years in

  follow-ups/counselling/customer success/telecalling

  (parent-facing or edtech experience is a plus).
• Excellent communication in

  English + Hindi

  ; regional language is a bonus.
• Comfortable with

  high-volume calling

  and disciplined follow-up routines.
• Working knowledge of

  WhatsApp Business, email etiquette, Google Sheets/Docs, and basic CRM tools

  (HubSpot/Zoho or similar).
• Empathy for students and parents; ability to make AI/tech feel simple and useful.
• Strong documentation habits and ownership mindset.

Success Metrics (KPIs)

• Speed to first response for new leads
• Effective follow-ups/day and follow-up adherence
• Lead→Demo and Demo→Paid conversion rates
• Trial→Activation and first-week usage
• CRM data quality (notes, stages, next actions)

Work Setup

• Remote-first

  with IST core hours.
• Occasional travel for school workshops/demos if needed (costs covered).
• Training provided on Gyanis products, pitch, and CRM workflow.

Compensation

• Fixed CTC

  + performance incentives

  tied to conversions and activation.
• Final offer based on experience and interview performance.

Growth Path

• Student Success & Outreach Executive → Senior Executive → Team Lead (Parents/Schools) → Success Manager.