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Strategy & Operations Manager

Strategy & Operations Manager

Myhq

2 - 5 years

14 - 18 Lacs

panipat yamunanagar faridabad sonipat gurugram hisar

Posted:3 days ago| Platform:

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Skills Required

data analysis automation issue resolution customer support customer experience business strategy continuous improvement operations auditing process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

The Strategy Operations role for Virtual Office at myHQ is a position focused on

process excellence, operational efficiency, problem-solving, and business strategy execution

. The role ensures seamless onboarding, documentation accuracy, customer experience, cross-functional coordination, and continuous improvement to scale the VO business sustainably.

This is a high-ownership role with direct business impact.

Key Responsibilities

1. Operations Excellence

Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance.

Ensure

100% accuracy

in KYC validation, agreement creation, address proof issuance, and invoicing workflows.

Maintain SLAs for VO onboarding and turnaround time.

2. Process Management

Identify gaps in existing VO processes and build scalable SOPs.

Standardise workflows across city teams to ensure consistency.

Drive automation opportunities with product and tech teams.

3. Strategy Planning

Support leadership in designing quarterly VO strategies pricing, city expansion, customer segmentation, and GTM improvements.

Conduct periodic data analysis to evaluate performance, funnel health, utilisation, customer trends, and operational bottlenecks.

Prepare city-level and central-level reporting dashboards.

4. Cross-Functional Collaboration

Work closely with

Sales, Finance, Customer Support, Legal, and Product

to ensure a seamless customer experience.

Coordinate with channel partners, property owners, and external stakeholders where required.

5. Customer Experience Issue Resolution

Ensure high customer satisfaction by resolving escalations with speed and accuracy.

Build mechanisms to proactively identify potential customer issues.

Track NPS/C-SAT and drive improvement actions.

6. Compliance Documentation

Ensure all VO compliances (GST, KYC, address validation, agreement formats, etc.) are strictly met.

Maintain accurate, audit-ready documentation.

7. Continuous Improvement

Conduct RCA (Root Cause Analysis) for failures, drops, and escalations.

Suggest actionable solutions and track implementation outcomes.

Support pilot launches for new VO initiatives.

Required Skills

business strategy execution root cause analysis operations excellence

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Strategy & Operations Manager