Role Overview: As a Customer Success Intern, you will assist our Customer Success team in onboarding new clients, addressing basic support inquiries, and ensuring users get the most out of the Wokelo platform. This is a hands-on opportunity for a recent graduate or current student looking to gain real-world experience in SaaS customer operations. Key Responsibilities: Support the Customer Success team with day-to-day tasks (e.g., responding to user email, tickets). Assist in onboarding new customers: guide users through basic platform setup and provide initial training materials. Help maintain and update knowledge base articles, FAQs, and internal documentation. Monitor user engagement metrics and flag inactive users or potential issues. Draft and send client-facing emails, check-ins, and usage reminders. Collaborate with cross-functional teams (Product, Marketing, Tech) to escalate and resolve basic customer questions. Participate in weekly team meetings and contribute ideas for improving user satisfaction. Must-Have Qualifications: 0–6 months of experience (internships, part-time roles, or relevant coursework). Excellent written and verbal communication skills —you should feel comfortable crafting clear emails, conducting phone/online check-ins, and documenting processes. Strong interpersonal skills and a customer-first mindset. Ability to juggle multiple tasks, prioritize effectively, and meet deadlines. Basic familiarity with SaaS products or willingness to learn quickly. Proactive attitude: you should be eager to ask questions, take direction, and offer suggestions. Comfortable working in a fast-paced, start-up environment. Nice-to-Have Experience with CRM or support tools (e.g., HubSpot, Zendesk). Exposure to data analysis or reporting (e.g., Excel, Google Sheets). Interest in finance, investing, or SaaS.

About Wokelo: Wokelo is a Gen-AI powered investment research platform. It automates complex research and analysis tasks, traditionally performed by humans. Wokelo is leveraged by leading Private Equity, Investment Banks, Corporate Strategy, Venture capital, and Fortune 500 firms. Our proprietary agentic technology and state-of-the-art large language models (LLMs) deliver rich insights and high-fidelity analysis in a matter of minutes, transforming how financial decisions are made. We are headquartered in Seattle and Bengaluru with a global team, supported by renowned venture funds and industry leaders who share our vision. About the Role: We are looking for a highly motivated and proactive HR and Operations Intern to join our dynamic team. This internship provides hands-on experience across a range of HR functions and operational tasks within a fast-paced startup environment. You’ll gain exposure to recruitment, onboarding, documentation, vendor coordination, and cross-team collaboration. Key Responsibilities: Recruitment & Hiring Support Assist in sourcing, screening, and shortlisting candidates across various roles. Schedule and coordinate interviews and follow-ups. Help conduct initial candidate assessments. Coordinate and collaborate with external hiring agencies to ensure timely delivery of candidate profiles for multiple roles. Onboarding & Employee Experience Support the onboarding process to ensure a seamless and positive experience for new hires. Prepare and manage documentation, welcome kits, and onboarding communications. Administrative & Operational Tasks Maintain accurate HR records and documentation. Update internal databases and trackers. Assist in planning and execution of internal events, meetings, and team-building activities. Cross-functional Collaboration Provide general support to various departments as needed. Participate in special projects and process improvement initiatives. Requirements: Currently pursuing or recently completed a degree in Human Resources, Business Administration, or a related field. Prior internship experience in HR or operations is a plus Strong organizational and multitasking skills with excellent attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Comfortable using communication and collaboration tools such as Slack, Microsoft Teams, and Outlook. Comfortable using HR Software and job portals like, Linkedin Recruiter, Ashby, Wellfound, Indeed, IIM Jobs etc. Excellent written and verbal communication skills. A proactive attitude, strong work ethic, and eagerness to learn. Availability to commit 35- 40 hours/week. Why to join us ? Real-world exposure to HR and operations in a startup environment. Flexible work-home culture. Opportunity to contribute meaningfully from day one. Mentorship from experienced team members. A strong foundation for a future career in HR, operations, or business management. Location: Remote Duration: 3 - 6 months Stipend - 20,000 – 25000 per month

About Wokelo: Wokelo is a Gen-AI powered investment research platform. It automates complex research and analysis tasks, traditionally performed by humans. Wokelo is leveraged by leading Private Equity, Investment Banks, Corporate Strategy, Venture capital, and Fortune 500 firms. Our proprietary agentic technology and state-of-the-art large language models (LLMs) deliver rich insights and high-fidelity analysis in a matter of minutes, transforming how financial decisions are made. We are headquartered in Seattle with a global team, supported by renowned venture funds and industry leaders who share our vision. We are growing fast and expanding across multiple segments. Role Overview: We are seeking a high-caliber Manager to join our Strategy & Operations team. This role offers a unique opportunity to work closely with the leadership team on high-impact strategic initiatives, cross-functional problem-solving, and operational excellence. You’ll operate at the heart of our organisation, shaping strategy, streamlining execution, and ensuring outcomes. Ideal for someone with strong analytical thinking, structured problem-solving, and a bias for action. Key Responsibilities: Strategic Projects: Drive high-priority initiatives (e.g., market expansion, product strategy, pricing, org design), owning end-to-end execution from research to implementation. Operational Excellence: Identify inefficiencies and design scalable processes across GTM, product ops, customer success, and internal workflows. Cross-Functional Management: Collaborate with Product, Engineering, Sales, and Customer teams to unblock execution and ensure strategic alignment. Data-Driven Decision Making: Analyze internal data and external trends to provide actionable insights and support executive decision-making. Business Intelligence: Build dashboards, KPIs, and tracking systems to measure the performance of strategic and operational initiatives. Founder Support: Operate as an extension of the leadership team, managing priorities, preparing internal/board materials, and ensuring follow-through on key actions. Requirements (Must Have): 2- 5 years of experience in strategy, consulting, VC/PE, high-growth startups, or founder’s office roles Strong analytical toolkit- structured thinking, comfort with data, and ability to synthesize ambiguity into clarity. Track record of getting things done - bias for execution, attention to detail, and ownership mindset. Excellent communication skills- able to craft compelling narratives and influence stakeholders across functions. High integrity, discretion, and maturity; thrives in fast-paced, dynamic environments. Education: Bachelor's or Master’s from Tier 1 institutions in India (e.g., IITs, IIMs, ISB, BITS Pilani, NITs, St. Stephen’s, SRCC, Ashoka, etc.) or equivalent international universities. Requirements (Nice to Have): Prior experience in SaaS, enterprise AI, or vertical automation. Exposure to product-led or B2B GTM organisations. Why Join us ?  Work at the intersection of cutting-edge AI and high-leverage decision-making. Join a nimble, ambitious team that operates with deep trust and velocity. Accelerate your career by solving hard problems in strategy, systems, and scale. Competitive compensation, ESOPs, and fast learning curve. Full health coverage, flexible time-off, and remote work culture.

About Wokelo: Wokelo is a Gen-AI powered investment research platform. It automates complex research and analysis tasks, traditionally performed by humans. Wokelo is leveraged by leading Private Equity, Investment Banks, Corporate Strategy, Venture capital, and Fortune 500 firms. Our proprietary agentic technology and state-of-the-art large language models (LLMs) deliver rich insights and high-fidelity analysis in a matter of minutes, transforming how financial decisions are made. We are headquartered in Seattle with a global team, supported by renowned venture funds and industry leaders who share our vision. We are growing fast and expanding across multiple segments. Role Overview: We are seeking a high-caliber Associate/Senior Associate to join our Strategy & Operations team. This role offers a unique opportunity to work closely with the leadership team on high-impact strategic initiatives, cross-functional problem-solving, and operational excellence. You’ll operate at the heart of our organisation, shaping strategy, streamlining execution, and ensuring outcomes. Ideal for someone with strong analytical thinking, structured problem-solving, and a bias for action. Key Responsibilities: Strategic Projects: Drive high-priority initiatives (e.g., market expansion, product strategy, pricing, org design), owning end-to-end execution from research to implementation. Operational Excellence: Identify inefficiencies and design scalable processes across GTM, product ops, customer success, and internal workflows. Cross-Functional Management: Collaborate with Product, Engineering, Sales, and Customer teams to unblock execution and ensure strategic alignment. Data-Driven Decision Making: Analyze internal data and external trends to provide actionable insights and support executive decision-making. Business Intelligence: Build dashboards, KPIs, and tracking systems to measure the performance of strategic and operational initiatives. Founder Support: Operate as an extension of the leadership team, managing priorities, preparing internal/board materials, and ensuring follow-through on key actions. Requirements (Must Have): 0.5–2 years of experience in strategy, consulting, VC/PE, high-growth startups, or founder’s office roles. Strong analytical toolkit- structured thinking, comfort with data, and ability to synthesize ambiguity into clarity. Track record of getting things done - bias for execution, attention to detail, and ownership mindset. Excellent communication skills- able to craft compelling narratives and influence stakeholders across functions. High integrity, discretion, and maturity; thrives in fast-paced, dynamic environments. Education: Bachelor's from Tier 1 institutions in India (e.g., BITS Pilani, NITs, St. Stephen’s, SRCC, Ashoka, etc.) or equivalent international universities. Requirements (Nice to Have): Prior experience in SaaS, enterprise AI, or vertical automation. Exposure to product-led or B2B GTM organisations. Why Join us ? Work at the intersection of cutting-edge AI and high-leverage decision-making. Join a nimble, ambitious team that operates with deep trust and velocity. Accelerate your career by solving hard problems in strategy, systems, and scale. Competitive compensation, ESOPs, and fast learning curve. Full health coverage, flexible time-off, and remote work culture.