Store Manager

NICOBAR AT A GLANCE

(Overview of the organization)

Nicobar is a modern, mindful, design-led brand from India, with clothing, homeware, and accessories. Founded in 2016 by Raul Rai and his wife, Simran Lal, the brand is inspired by journeys across the Indian Ocean and anchored in the brand’s philosophy: to make products that are designed to last, timeless in appeal, influenced by India’s culture, but globally relevant

.Nicobar’s retail footprint encompasses 23 stores across India, plus a rapidly growing digital arm that's known for its sleek design and effortless user interface

.Our core team works out of our lush garden studio in Delhi (we call it the Treehouse), where designers sketch and drape, the digital teams write and code, and the gardeners plant broccoli and tomatoes, but our people are spread across the country, in our stores, and in our warehouses

.At Nicobar, we always strive to build a great culture: we foster authentic relationships and nurture creativity through meaningful downtime and team exercises. We’re a company that believes in culture as much as commerce, and that journeys are usually as worthy as destinations. And a significant portion of our time is spent finding great talent to collaborate with us in the next phase of our journey

.IMPACT OF THE POSITIO

N(The impactful purpose statement, which summarizes the impact of the positio

nin the business operations

)
The role will be responsible to lead and oversee the complete operations of the store and deliver a world-class customer experience in stores, and drive same-store-grow

th
AREAS OF RESPONSIBILIT

IESOperatio

• ns: Ensure adherence to detailed SOP; be accountable for inventory in stores – optimal housekeeping, quality control, governance
• etc.With support from VM specialists, ensure that stores represent Nicobar proposition and offer a compelling, differentiated experi
• enceWork with L&D to ensure that the right training is imparted, and that team performance is high on training-related quizzes or other assessm
• entsLeverage relationships with landlords, staff at stores in the neighbourhood, to surface ideas that drive revenues and/or b
• randWork with planners, warehouse team, care to manage stock replenishments or customer compla
• intsProvide consumer-led insights to merchandising, marketing and design t
• eamsDemonstrate a passion for the brand, and be an effective ambassador for it with customers, partners, colleagues and other stakehol

dersWork closely with head of retail and marketing to develop localised marketing initiatives that would drive footfalls to the s

toreCustomer experien

• ce: Be “trusted advisor” to Nicobar customers, building strong, lasting connects, leveraging a stellar understanding of our brand and our products, and maintaining an authentic, non-pushy, personal st

yle.Leadersh

ip: Identify, attract, inspire brand ambassadors; build a team with a balanced mix of gender, age, and competency sp

ikes
WHAT WE ARE LOOKIN

• G FOR
  5-10 years of professional expe
• rienceManaged stores, ideally mix of high street and
• malls.Store management roles at comparable
• brandsAbility to understand and represent our
• brandHigh execution orientation, bias for
• actionAttention to
• detailStrong quantitative
• skillsExecutive” presence, Nicobar gr

avitasREQUIRED TALENT COMPETENCIES & CHARACTER

• ISTICS
  Authentic, me
• ntorialAppreciation for the Nicobar design ae
• stheticDriven by a sense of p
• urpose.Collaborative: ability to influence without au
• thority

High EQ
KEY

• METRICS
• 
  RevenuesFootfall convers
• ions, ABQAcquiring new customers and engaging and retaining repeat c
• ustomers.Revenues from innovations, e.g., assisted sales; pop-ups, colla
• bor
• ationsNPSEmployee retention and engagement, Training hours for self