Store Manager liquor field

Key Responsibilities:

1. Store Operations:

• Manage overall store operations to ensure smooth functioning.
  
• Maintain brand standards in display, cleanliness, and customer experience.
  
• Implement company policies, SOPs, and operational guidelines.
  
• Ensure proper stock rotation (FIFO/FEFO) and prevent pilferage or wastage.
  

2. Sales & Customer Service:

• Drive sales to meet monthly and annual revenue targets.
  
• Provide high-quality customer service, upselling, and cross-selling premium products.
  
• Handle customer queries, complaints, and ensure customer satisfaction.
  
• Organize in-store promotions, tastings, and brand activations.
  

3. Compliance & Legal:

• Ensure the store operates in compliance with excise, liquor license, and legal regulations.
  
• Monitor staff adherence to age-verification and responsible liquor sale policies.
  
• Maintain accurate records and submit reports as per statutory requirements.
  

4. Inventory & Stock Management:

• Oversee stock receipt, storage, and display in compliance with safety and excise rules.
  
• Conduct regular stock audits, reconciliations, and manage shrinkage.
  
• Coordinate with suppliers, distributors, and warehouse teams for replenishment.
  

5. Team Management:

• Recruit, train, and supervise store staff.
  
• Schedule shifts, manage attendance, and ensure discipline.
  
• Set performance goals, conduct appraisals, and provide coaching.
  

6. Reporting & Analysis:

• Prepare daily/weekly/monthly sales and stock reports.
  
• Analyze sales trends and suggest strategies to improve revenue.
  
• Report to higher management on performance, challenges, and market insights.
  

Key Skills & Competencies:

• Strong leadership and people management skills.
  
• Excellent communication and customer service abilities.
  
• Knowledge of liquor brands, categories, and premium product positioning.
  
• Strong understanding of excise rules, licenses, and compliance in liquor retail.
  
• Sales-driven with good analytical and problem-solving skills.
  
• Ability to manage cash, billing systems, and reconciliation.

Qualifications & Experience:

• Graduate in Business Administration / Retail Management / Hospitality (preferred).
  
• 58 years of experience in retail operations; minimum 2–3 years in liquor, luxury retail, or hospitality sector.
  
• Knowledge of international liquor brands and retail standards.
  
• Prior experience managing a premium outlet/store will be an added advantage.