Account Manager

Position:

Role Overview

The IT Coordinator will act as a bridge between the organization and the software development team, ensuring smooth operation of applications, websites, digital platforms, and in-store IT infrastructure. The role involves monitoring, coordinating updates, troubleshooting, and ensuring uniform IT standards across all store locations.

Key Responsibilities

Application & Website Management

• Coordinate with software developers to implement updates, bug fixes, and enhancements for apps and websites.
• Monitor website and app functionality, ensuring minimal downtime and optimal user experience.
• Report and follow up on technical issues until resolution.

Digital Presence & Security

• Manage store locations on Google Maps, ensuring accurate and updated information.
• Identify and report fraudulent pages, fake listings, or unauthorized social media accounts.
• Monitor official social media pages for compliance and integrity.

Store IT Infrastructure

• Oversee the working status of CCTV systems across all store locations, ensuring recordings are secure and accessible.
• Ensure uniform and uninterrupted background music across all stores by monitoring audio systems.
• Troubleshoot IT and connectivity issues at store level and escalate to vendors/technicians when required.

Coordination & Reporting

• Act as a single point of contact between management, software vendors, and store managers for IT-related issues.
• Prepare and share periodic reports on app/website performance, IT compliance at stores, and security monitoring.
• Maintain documentation of updates, incidents, and resolutions.

Skills & Competencies

• Strong coordination and communication skills to liaise between technical and non-technical teams.
• Basic knowledge of software testing, website content monitoring, and mobile app usability.
• Familiarity with Google Maps management, social media platforms, and online fraud detection.
• Knowledge of CCTV surveillance systems and audio distribution setups.
• Problem-solving and analytical skills with attention to detail.

Qualifications & Experience

• Bachelors degree in IT, Computer Science, or related field (preferred).
• 3 –5 years of experience in IT support, digital coordination, or similar roles.
• Experience in coordinating with software development teams is an added advantage.