Key Responsibilities: Customer Service & Support Greet and assist walk-in customers in a courteous and professional manner Handle customer inquiries and complaints effectively and promptly Guide customers with product details, promotions, and new arrivals Ensure a seamless checkout and billing experience Sales & Product Promotion Up-sell and cross-sell beverages based on customer preferences Promote combo offers, loyalty programs, and seasonal discounts Maintain product knowledge for new launches and top-selling items. Billing & POS Handling Operate billing software and process payments accurately Manage cash/card transactions and balance end-of-day cash register Issue receipts, credit notes, and refund slips as per policy. Customer Engagement Maintain a regular customer follow-up for feedback and repeat business Build rapport with frequent shoppers and VIP customers Collect and update customer data for CRM purposes Store Operations Support Coordinate with store staff for stock availability and order updates Assist in shelf arrangement and product replenishment when required Ensure cleanliness and product display standards in customer areas Work Schedule 6 -day work week with rotational shifts (including weekends and holidays). Contact: Sr.HR Manager- Mob:9154952859
Key Responsibilities: 1. Store Operations: Manage overall store operations to ensure smooth functioning. Maintain brand standards in display, cleanliness, and customer experience. Implement company policies, SOPs, and operational guidelines. Ensure proper stock rotation (FIFO/FEFO) and prevent pilferage or wastage. 2. Sales & Customer Service: Drive sales to meet monthly and annual revenue targets. Provide high-quality customer service, upselling, and cross-selling premium products. Handle customer queries, complaints, and ensure customer satisfaction. Organize in-store promotions, tastings, and brand activations. 3. Compliance & Legal: Ensure the store operates in compliance with excise, liquor license, and legal regulations. Monitor staff adherence to age-verification and responsible liquor sale policies. Maintain accurate records and submit reports as per statutory requirements. 4. Inventory & Stock Management: Oversee stock receipt, storage, and display in compliance with safety and excise rules. Conduct regular stock audits, reconciliations, and manage shrinkage. Coordinate with suppliers, distributors, and warehouse teams for replenishment. 5. Team Management: Recruit, train, and supervise store staff. Schedule shifts, manage attendance, and ensure discipline. Set performance goals, conduct appraisals, and provide coaching. 6. Reporting & Analysis: Prepare daily/weekly/monthly sales and stock reports. Analyze sales trends and suggest strategies to improve revenue. Report to higher management on performance, challenges, and market insights. Key Skills & Competencies: Strong leadership and people management skills. Excellent communication and customer service abilities. Knowledge of liquor brands, categories, and premium product positioning. Strong understanding of excise rules, licenses, and compliance in liquor retail. Sales-driven with good analytical and problem-solving skills. Ability to manage cash, billing systems, and reconciliation. Qualifications & Experience: Graduate in Business Administration / Retail Management / Hospitality (preferred). 58 years of experience in retail operations; minimum 2–3 years in liquor, luxury retail, or hospitality sector. Knowledge of international liquor brands and retail standards. Prior experience managing a premium outlet/store will be an added advantage.