Key Responsibilities: Customer Service & Support Greet and assist walk-in customers in a courteous and professional manner Handle customer inquiries and complaints effectively and promptly Guide customers with product details, promotions, and new arrivals Ensure a seamless checkout and billing experience Sales & Product Promotion Up-sell and cross-sell beverages based on customer preferences Promote combo offers, loyalty programs, and seasonal discounts Maintain product knowledge for new launches and top-selling items. Billing & POS Handling Operate billing software and process payments accurately Manage cash/card transactions and balance end-of-day cash register Issue receipts, credit notes, and refund slips as per policy. Customer Engagement Maintain a regular customer follow-up for feedback and repeat business Build rapport with frequent shoppers and VIP customers Collect and update customer data for CRM purposes Store Operations Support Coordinate with store staff for stock availability and order updates Assist in shelf arrangement and product replenishment when required Ensure cleanliness and product display standards in customer areas Work Schedule 6 -day work week with rotational shifts (including weekends and holidays). Contact: Sr.HR Manager- Mob:9154952859
Key Responsibilities: 1. Store Operations: Manage overall store operations to ensure smooth functioning. Maintain brand standards in display, cleanliness, and customer experience. Implement company policies, SOPs, and operational guidelines. Ensure proper stock rotation (FIFO/FEFO) and prevent pilferage or wastage. 2. Sales & Customer Service: Drive sales to meet monthly and annual revenue targets. Provide high-quality customer service, upselling, and cross-selling premium products. Handle customer queries, complaints, and ensure customer satisfaction. Organize in-store promotions, tastings, and brand activations. 3. Compliance & Legal: Ensure the store operates in compliance with excise, liquor license, and legal regulations. Monitor staff adherence to age-verification and responsible liquor sale policies. Maintain accurate records and submit reports as per statutory requirements. 4. Inventory & Stock Management: Oversee stock receipt, storage, and display in compliance with safety and excise rules. Conduct regular stock audits, reconciliations, and manage shrinkage. Coordinate with suppliers, distributors, and warehouse teams for replenishment. 5. Team Management: Recruit, train, and supervise store staff. Schedule shifts, manage attendance, and ensure discipline. Set performance goals, conduct appraisals, and provide coaching. 6. Reporting & Analysis: Prepare daily/weekly/monthly sales and stock reports. Analyze sales trends and suggest strategies to improve revenue. Report to higher management on performance, challenges, and market insights. Key Skills & Competencies: Strong leadership and people management skills. Excellent communication and customer service abilities. Knowledge of liquor brands, categories, and premium product positioning. Strong understanding of excise rules, licenses, and compliance in liquor retail. Sales-driven with good analytical and problem-solving skills. Ability to manage cash, billing systems, and reconciliation. Qualifications & Experience: Graduate in Business Administration / Retail Management / Hospitality (preferred). 58 years of experience in retail operations; minimum 2–3 years in liquor, luxury retail, or hospitality sector. Knowledge of international liquor brands and retail standards. Prior experience managing a premium outlet/store will be an added advantage.
Role & responsibilities Job Summary: We are seeking a dynamic and customer-focused Customer Relations Executive to join our retail outlet specializing in wines, spirits, and beers. The ideal candidate should have prior experience in a liquor/beverage retail environment, strong communication skills, and the ability to deliver an exceptional shopping experience for customers. Key Responsibilities: Greet and assist customers in selecting wines, spirits, and beers based on their preferences and requirements. Maintain in-depth knowledge of various brands, product categories, and promotions to provide professional recommendations. Handle customer queries, complaints, and feedback with a customer-first approach. Manage billing, cash/UPI/card transactions, and ensure accuracy at the POS counter. Support the Store Manager in achieving sales targets and improving customer satisfaction levels. Maintain store cleanliness, product displays, and ensure compliance with legal requirements for liquor retail. Organize and assist in in-store promotions, tastings, and events. Build long-term customer relationships by maintaining a high level of service. Skills & Qualifications: Minimum 13 years of experience in retail, preferably in liquor/wine/beer outlets or hospitality. Strong knowledge of alcoholic beverages (brands, categories, and trends). Excellent communication, interpersonal, and sales skills. Ability to handle customers politely and professionally in a busy retail environment. Basic computer knowledge for billing and inventory management. Must meet legal age requirements for handling and selling alcohol. Education: Graduate in Business, Hospitality, or related field preferred. Compensation: Competitive salary + Incentives based on performance. 6 days working days Contact 9154952859 Sr. HR Manager Preferred candidate profile
Role & responsibilities Role Overview The IT Coordinator will act as a bridge between the organization and the software development team, ensuring smooth operation of applications, websites, digital platforms, and in-store IT infrastructure. The role involves monitoring, coordinating updates, troubleshooting, and ensuring uniform IT standards across all store locations. Key Responsibilities Application & Website Management Coordinate with software developers to implement updates, bug fixes, and enhancements for apps and websites. Monitor website and app functionality, ensuring minimal downtime and optimal user experience. Report and follow up on technical issues until resolution. Digital Presence & Security Manage store locations on Google Maps, ensuring accurate and updated information. Identify and report fraudulent pages, fake listings, or unauthorized social media accounts. Monitor official social media pages for compliance and integrity. Store IT Infrastructure Oversee the working status of CCTV systems across all store locations, ensuring recordings are secure and accessible. Ensure uniform and uninterrupted background music across all stores by monitoring audio systems. Troubleshoot IT and connectivity issues at store level and escalate to vendors/technicians when required. Coordination & Reporting Act as a single point of contact between management, software vendors, and store managers for IT-related issues. Prepare and share periodic reports on app/website performance, IT compliance at stores, and security monitoring. Maintain documentation of updates, incidents, and resolutions. Skills & Competencies Strong coordination and communication skills to liaise between technical and non-technical teams. Basic knowledge of software testing, website content monitoring, and mobile app usability. Familiarity with Google Maps management, social media platforms, and online fraud detection. Knowledge of CCTV surveillance systems and audio distribution setups. Problem-solving and analytical skills with attention to detail. Qualifications & Experience Bachelors degree in IT, Computer Science, or related field (preferred). 2–4 years of experience in IT support, digital coordination, or similar roles. Experience in coordinating with software development teams is an added advantage. Preferred candidate profile
Job Description - Account Manager/IT Co Ordinator. Position: Account Manager / IT Co Ordinator. Location: Hyderabad Role Overview The IT Coordinator will act as a bridge between the organization and the software development team, ensuring smooth operation of applications, websites, digital platforms, and in-store IT infrastructure. The role involves monitoring, coordinating updates, troubleshooting, and ensuring uniform IT standards across all store locations. Key Responsibilities Application & Website Management Coordinate with software developers to implement updates, bug fixes, and enhancements for apps and websites. Monitor website and app functionality, ensuring minimal downtime and optimal user experience. Report and follow up on technical issues until resolution. Digital Presence & Security Manage store locations on Google Maps, ensuring accurate and updated information. Identify and report fraudulent pages, fake listings, or unauthorized social media accounts. Monitor official social media pages for compliance and integrity. Store IT Infrastructure Oversee the working status of CCTV systems across all store locations, ensuring recordings are secure and accessible. Ensure uniform and uninterrupted background music across all stores by monitoring audio systems. Troubleshoot IT and connectivity issues at store level and escalate to vendors/technicians when required. Coordination & Reporting Act as a single point of contact between management, software vendors, and store managers for IT-related issues. Prepare and share periodic reports on app/website performance, IT compliance at stores, and security monitoring. Maintain documentation of updates, incidents, and resolutions. Skills & Competencies Strong coordination and communication skills to liaise between technical and non-technical teams. Basic knowledge of software testing, website content monitoring, and mobile app usability. Familiarity with Google Maps management, social media platforms, and online fraud detection. Knowledge of CCTV surveillance systems and audio distribution setups. Problem-solving and analytical skills with attention to detail. Qualifications & Experience Bachelors degree in IT, Computer Science, or related field (preferred). 3 –5 years of experience in IT support, digital coordination, or similar roles. Experience in coordinating with software development teams is an added advantage.