Store Manager

This role is based in Indore, Madhya Pradesh. This is purely an entry-level. Immediate Joining 

Vacancy: 2 

Role Overview:

The Experience Centre Store Manager / Head will lead and oversee the end-to-end operations of the mandate experience centre, ensuring exceptional brand representation, customer engagement, and operational excellence. This role is responsible for delivering a premium on-ground brand experience, managing customer walk-ins, supervising store staff, and ensuring adherence to brand guidelines and mandate protocols. 

Key Responsibilities:

1. Store Operations & Excellence

● Lead and manage day-to-day operations of the Experience Centre to ensure a seamless and premium customer journey. 

● Monitor overall store maintenance, visual merchandising, ambiance, and hygiene according to the mandate firm’s brand standards. 

2. Customer Experience & Relationship Management

● Ensure every walk-in customer receives guided assistance, personalized service, and a high-quality brand experience. 

● Oversee experience mapping, floor walk effectiveness, and customer interaction flow. 

3. Team Leadership & Training

● Manage Experience Centre staff, including customer advisors, hosts, and support teams. 

● Conduct regular performance evaluations, feedback sessions, and training on customer engagement, product knowledge, and soft skills. 

● Encourage a culture of ownership, service excellence, and performance-driven behaviors. 

4. Sales Enablement & Conversion Support

● Monitor visitor-to-lead conversion and lead-to-sale influence based on engagement quality. 

● Support cross-selling, upselling, and product experience demonstrations. 

● Collaborate with sales teams, channel partners, and CRM functions for lead management.