Posted:4 days ago|
Platform:
On-site
Full Time
This role is based in Indore, Madhya Pradesh. This is purely an entry-level. Immediate Joining
Vacancy: 2
The Experience Centre Store Manager / Head will lead and oversee the end-to-end operations of the mandate experience centre, ensuring exceptional brand representation, customer engagement, and operational excellence. This role is responsible for delivering a premium on-ground brand experience, managing customer walk-ins, supervising store staff, and ensuring adherence to brand guidelines and mandate protocols.
● Lead and manage day-to-day operations of the Experience Centre to ensure a seamless and premium customer journey.
● Monitor overall store maintenance, visual merchandising, ambiance, and hygiene according to the mandate firm’s brand standards.
● Ensure every walk-in customer receives guided assistance, personalized service, and a high-quality brand experience.
● Oversee experience mapping, floor walk effectiveness, and customer interaction flow.
● Manage Experience Centre staff, including customer advisors, hosts, and support teams.
● Conduct regular performance evaluations, feedback sessions, and training on customer engagement, product knowledge, and soft skills.
● Encourage a culture of ownership, service excellence, and performance-driven behaviors.
● Monitor visitor-to-lead conversion and lead-to-sale influence based on engagement quality.
● Support cross-selling, upselling, and product experience demonstrations.
● Collaborate with sales teams, channel partners, and CRM functions for lead management.
floor.estate
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
bokaro, sector-4
4.25 - 5.0 Lacs P.A.
rajkot, surat, vadodara
3.5 - 5.5 Lacs P.A.
hyderabad, kurnool, guntur, noida, gurugram, guntakal, kolkata, pune, mumbai city, anantpur
0.00015 - 0.00017 Lacs P.A.
4.25 - 6.0 Lacs P.A.
chandrapur
4.0 - 6.0 Lacs P.A.
Experience: Not specified
1.8 - 3.0 Lacs P.A.
guwahati
Experience: Not specified
2.04 - 3.0 Lacs P.A.
india
1.35288 - 2.64 Lacs P.A.
1.8 - 1.8 Lacs P.A.
bhopal, madhya pradesh, india
Salary: Not disclosed