floor.estate

This role is based in Indore, Madhya Pradesh. This is purely an entry-level. Immediate Joining Vacancy: 2 Role Overview: The Experience Centre Store Manager / Head will lead and oversee the end-to-end operations of the mandate experience centre, ensuring exceptional brand representation, customer engagement, and operational excellence. This role is responsible for delivering a premium on-ground brand experience, managing customer walk-ins, supervising store staff, and ensuring adherence to brand guidelines and mandate protocols. Key Responsibilities: 1. Store Operations & Excellence ● Lead and manage day-to-day operations of the Experience Centre to ensure a seamless and premium customer journey. ● Monitor overall store maintenance, visual merchandising, ambiance, and hygiene according to the mandate firm’s brand standards. 2. Customer Experience & Relationship Management ● Ensure every walk-in customer receives guided assistance, personalized service, and a high-quality brand experience. ● Oversee experience mapping, floor walk effectiveness, and customer interaction flow. 3. Team Leadership & Training ● Manage Experience Centre staff, including customer advisors, hosts, and support teams. ● Conduct regular performance evaluations, feedback sessions, and training on customer engagement, product knowledge, and soft skills. ● Encourage a culture of ownership, service excellence, and performance-driven behaviors. 4. Sales Enablement & Conversion Support ● Monitor visitor-to-lead conversion and lead-to-sale influence based on engagement quality. ● Support cross-selling, upselling, and product experience demonstrations. ● Collaborate with sales teams, channel partners, and CRM functions for lead management.