2357 Store Management Jobs - Page 27

The Store Keeper is responsible for maintaining accurate inventory records, overseeing the receipt and storage of goods, and ensuring that materials are available when needed Receive and inspect incoming goods and ensure that they conform to the purchase order or other specifications Maintain accurate inventory records, including tracking stock levels, documenting stock movements, and conducting regular physical inventory counts Maintain a clean and organized warehouse or storeroom, ensuring that all materials are stored in a safe and accessible manner

Team Leadership: Supervise and provide guidance to store staff, including training, coaching, and performance management. Delegate tasks and responsibilities to team members, ensuring smooth workflow and efficient store operations. Foster a positive work environment, encouraging teamwork and collaboration among staff members. Sales and Customer Service: Monitor and analyze sales performance, identifying opportunities for improvement and implementing strategies to increase sales. Ensure that customers receive excellent service by assisting with inquiries, resolving complaints, and addressing any issues promptly. Train and motivate staff to deliver exceptional customer service and meet sales targets. Inventory Management: Oversee inventory control procedures, including receiving, stocking, and replenishing merchandise. Conduct regular inventory audits to maintain accurate stock levels and minimize discrepancies. Coordinate with suppliers and vendors to ensure timely delivery of goods and resolve any supply chain issues. Store Operations: Ensure compliance with company policies, procedures, and safety standards. Monitor and maintain store cleanliness, organization, and visual merchandising standards. Implement and enforce loss prevention measures to protect store assets and minimize theft. Reporting and Administration: Prepare and submit sales reports, inventory reports, and other relevant documentation to management. Assist with budgeting, forecasting, and cost control measures. Maintain records of employee attendance, schedules, and performance evaluations.

Manage inventory and stock levels at the project site. Maintain accurate records of materials received and issued. Coordinate with procurement and project teams for material needs. Prepare and process invoices and payments. Conduct regular audits and physical inventory counts. Ensure compliance with accounting and inventory control procedures.

Role: Area Operations Manager Direct Reportees: Store Managers Interactions: Internal and External Stakeholders. Description: You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching. We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks. Key Responsibilities: Sales Leadership: - Developing & driving sales strategy for your area & team with focus on revenue goals. - Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors - Drive high performance culture in your area across the metrics mentioned above - Assessing business and performance trends regularly & build improvement opportunities. - Serve as critical strategy planning link between Corporate and the field organization. - Translate corporate goals including financial returns, sales growth and market share, into Business plans. - Assess field capability and establish performance priorities at group level. People leadership: - Partnership with Store Managers & HR team to make sure stores are adequately staffed. - Leading leaders, coaching and developing future talent - Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication - Formal & Informal performance management for store managers they are responsible for - Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. - Retain talent -> Reduce attrition Organisational leadership: - Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level - Managing the top and bottom line effectively of the assigned territory and stores - Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition. - Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.

Receives, stores and issues supplies and equipment, compiles records of onboard supply transactions, and ensures that received supplies are on requisitions and invoices. Store supplies and equipment in storage rooms. Solve a problem

Were Hiring: Store Manager Retail Operations Locations: Amritsar, Faridabad, Kanpur Exp: 46 Years | 6-Day Work Week Salary: 28,000 32,000 Take charge of store operations, team management, and customer experience at a fast-paced retail location. What You’ll Do: Ensure store hygiene, upkeep, and smooth functioning Understand customer needs and offer personalized service Process sales and manage inventory & cash flow Generate daily sales reports and track performance Mentor, groom, and motivate the sales team What We’re Looking For: 4–6 years of retail experience Graduate with good communication & interpersonal skills Basic computer proficiency Leadership qualities and a pleasant personality Interested? DM or share your CV: meenu.raghav@unisoninternational.net WhatsApp: +91 7838376068 Meenu Raghav – https://www.linkedin.com/in/meenu-raghav-1554b624b

Roles and Responsibilities Manage daily store operations, including opening and closing procedures. Oversee sales floor management, ensuring excellent customer service and maintaining high standards. Develop and implement strategies to drive sales growth, improve profitability, and increase customer satisfaction. Supervise a team of retail staff members, providing guidance on product knowledge, sales techniques, and performance expectations. Ensure compliance with company policies, procedures, and regulatory requirements.

Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Age Limit-upto 35 years old Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.

Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Any 12th Pass/ 10th Pass/ Any Grad Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.

Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.

Roles and Responsibilities Manage daily store operations, including opening and closing procedures. Oversee sales floor management, ensuring excellent customer service and maintaining high standards. Develop and implement strategies to drive sales growth, improve profitability, and increase customer satisfaction. Supervise a team of retail staff members, providing guidance on product knowledge, sales techniques, and performance expectations. Ensure compliance with company policies, procedures, and regulatory requirements.

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory Perks and benefits : Salary +Incentive

Role & responsibilities Oversee the daily operations of the store, ensuring resource efficiency and maximum customer satisfaction. Supervise the sales team's performance, offering guidance on product knowledge, customer service excellence, and goal setting. Manage inventory tasks, including stock ordering, receiving shipments, and maintaining accurate records. Maintain visual merchandising standards by executing attractive displays and promotional strategies. Analyze sales data to spot trends and identify areas for improvement. Preferred candidate profile: Undergraduate with 7 years of experience as a Store Manager Graduate with 4 years of experience as a Store Manager (mandatory) Perks and benefits : Salary + Incentive

Roles and Responsibilities Manage store operations, including inventory management, stock control, and visual merchandising. Ensure efficient use of resources, minimize wastage, and maintain high standards of hygiene and cleanliness. Handle customer complaints professionally, resolve issues promptly, and provide excellent customer service. Supervise sales team members to achieve targets, provide guidance on product knowledge, and handle cash handling responsibilities. Maintain accurate records of transactions, stock levels, and other relevant data using SAP or similar systems. Desired Candidate Profile 5-10 years of experience in retail operations with a focus on food processing industry. Strong understanding of KPIs (Key Performance Indicators) such as sales growth, customer satisfaction ratings etc. . Excellent communication skills for effective customer handling both internally & externally. Ability to work independently with minimal supervision while prioritizing tasks effectively.

Personal attributes & competencies Minimum qualification: Graduate Knowledge of KRA, KPI & SOP Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience and 4 years as store manager mandatory Graduate 4 year experience and 2 Years as store manager mandatory Perks and benefits : Salary +Incentive + Mediclaim

Store Operations Management: Oversee the daily operations of the store to ensure smooth and efficient functioning. Implement company policies and procedures, ensuring that all staff follow operational guidelines. Ensure the store is always clean, organized, and welcoming to customers. Sales & Revenue Management: Monitor and analyze sales performance to meet or exceed store targets. Develop and implement sales strategies to boost revenue and enhance the customer shopping experience. Implement promotional and marketing strategies to increase foot traffic and drive sales. Team Leadership & Staff Development: Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service. Provide regular training to staff on product knowledge, sales techniques, and customer service standards. Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development. Ensure that staffing levels are aligned with business needs and peak times. Customer Service & Relationship Management: Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Foster relationships with regular customers to build brand loyalty and repeat business. Handle and resolve customer complaints or concerns in a professional manner. Inventory & Stock Management: Maintain accurate stock levels, ensuring the store is well-stocked with key products. Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking. Work closely with suppliers and vendors to manage deliveries and ensure product availability. Visual Merchandising & Store Presentation: Ensure that store displays and visual merchandising align with brand standards and marketing campaigns. Organize product displays to ensure an engaging and attractive store layout. Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable. Financial Management & Budgeting: Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time. Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth. Health & Safety Compliance: Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff. Conduct regular safety checks and take appropriate actions to ensure safety standards are met. Reporting & Administration: Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing. Report on store performance to senior management and collaborate to implement strategies for continuous improvement.

Receive, inspect, and store incoming goods and materials. Maintain accurate records of inventory, including stock levels, receipts, and issuances. Ensure that all store areas are clean, organized, and safe. Organization infrastructure issues. Implement and maintain inventory control procedures to minimize stock losses and discrepancies. Coordinate with other departments to ensure that store operations support overall objectives. Supervise and train store staff to ensure that they are aware of comply with store procedure and polices. Perform regular stock checking takes and reconcile any discrepancies. Ensure that all store equipment and machinery are properly maintained and serviced. Handling customer complaints. Candidate Profile Person who is familiar with tally ERP, Store process and worked in engineering industry. Female preferred . Diploma engineer /BSc/M.Com etc. Minimum Experience - 2 years Maximum Experience - No limit Compensation - UP To Rs.35000/- per month (For good experience it may be negotiable). Education - Diploma engineer /BSc/M.Com etc. NOTE - Only Pune City applicants may apply.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Role & responsibilities Title Store Manager Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Preferred candidate profile : Candidate should has to 4 to 10 Years of Experience in store managing Perks and benefits ESI and PF Family insurance policy Incentive policy : Daily - weekends - monthly - festival incentive program. Professional Training : 25 Days training in Bangalore post selection in Lenskart Academy .

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities : Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

STORE MANAGER Title - Store Manager Reporting to - Area Operations Manager Skip Level - City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates ,Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it ,Monitoring cash reconciliation to ensure there is no mismatch of store funds ,Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team shift timings to meet the store and business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Driving sales vs. plan People development (Attrition Control) Cash & Inventory management Supervision SOP adherence & implementation Store upkeep & maintenance Personal attributes & competencies Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory Perks and benefits : Salary +Incentive

JOB DESCRIPTION-STORE MANAGER Title Store Manager Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority