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Home
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Bigbasket
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Store Incharge

Store Incharge

Bigbasket

4 - 9 years

4 - 6 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

last mile delivery store operations attrition control inventory control loss prevention manpower management retail operations shrinkage control store management fmcg operations warehouse operations inventory management floor management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Store Operations:

Oversee day-to-day functioning of the store/warehouse.
Ensure timely receiving, storage, picking, packing, and dispatch of goods.
Maintain hygiene, safety, and security standards in the store.

Inventory Management:

Monitor stock levels and conduct regular cycle counts.
Minimize stock variances, shrinkages, and damages.
Coordinate with procurement and supply chain for replenishment.

Team Management:

Supervise store staff including pickers, packers, loaders, and delivery associates.
Allocate work shifts, manage attendance, and ensure productivity.
Train and motivate team members to follow Bigbasket SOPs.

Customer Experience:

Ensure 100% order fulfillment accuracy and on-time delivery.
Resolve customer complaints related to store operations promptly.
Coordinate with the customer service team for escalations.

Compliance & Reporting:

Ensure compliance with company policies, audits, and statutory requirements.
Maintain MIS reports on daily operations, manpower, and inventory.
Track and achieve KPIs such as order accuracy, dispatch timelines, and shrinkage levels.

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