Job
Description
We are Hiring for
Position :Retail Store Manager – Grocery & Gourmet Products
Department:Retail Operations
Reporting To:Area Manager / Regional Manager
Job Summary:The Retail Store Manager will be responsible for overseeing the daily operations of a grocery and gourmet products store. The role involves managing sales, inventory, staff performance, customer service, and maintaining the overall profitability and smooth functioning of the store. The manager ensures an exceptional shopping experience while adhering to brand standards and operational policies.
Key Responsibilities:1. Store Operations Management
Manage day-to-day store activities including opening, closing, and cash handling.
Ensure smooth functioning of all departments (grocery, gourmet, perishables, frozen, etc.).
Maintain hygiene, safety, and visual merchandising standards.
Ensure timely replenishment of stock and minimize stock-outs.
2. Sales & Profitability
Achieve monthly sales, revenue, and margin targets.
Drive upselling and cross-selling of premium and gourmet products.
Monitor daily sales reports, footfall, and conversion ratios.
Control operational costs and manage shrinkage effectively.
3. Inventory & Supply Chain Management
Coordinate with vendors and procurement teams for product replenishment.
Maintain accurate stock levels and handle stock audits.
Monitor expiry dates and ensure proper product rotation (FIFO/LIFO).
Manage inbound and outbound logistics efficiently.
4. Team Management
Supervise, train, and motivate store staff.
Prepare shift rosters and assign daily responsibilities.
Conduct regular performance reviews and address staff grievances.
Promote a positive and customer-focused work culture.
5. Customer Service
Ensure high customer satisfaction through excellent service standards.
Handle customer queries, feedback, and complaints professionally.
Build and retain a loyal customer base through relationship management and offers.
6. Marketing & Promotions
Implement in-store promotions, discounts, and loyalty programs.
Coordinate with the marketing team for local events and campaigns.
Ensure attractive and accurate product displays and signage.
7. Compliance & Reporting
Adhere to company policies, SOPs, and statutory compliances (FSSAI, GST, etc.).
Prepare and submit sales, expense, and inventory reports.
Conduct regular store audits and ensure corrective actions.
Key Skills & Competencies:Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Sound knowledge of grocery and gourmet product categories.
Inventory management and POS system expertise.
Customer-focused mindset with problem-solving ability.
Contact for Interview : Anupama Barua - M : +91- 9662001157
Email : eastzone@ikamate.com
