Remote
Contractual
Team Overview
CoreOperations Surgical Pod: The pod will be responsible to deliver consistent, well-
documented and repeatable operational maintenance tasks with the scope of
business requirements including:
System Infrastructure Maintenance
o Scheduled application patching, system updates, and certificate
renewals.
o Execution of backup/restore procedures as per documented SOPs.
Tooling & Monitoring Operations
o Maintain monitoring dashboards, alerting rules, and basic health
checks.
o Respond to alerts by following documented runbooks for first-level
remediation.
SaaS and Endpoint Automations
o Enhance and run automated user account provisioning/deprovisioning
scripts (no direct user interaction).
o Manage license allocations and renewals via automation.
Documentation & Reporting
o Maintain up-to-date Standard Operating Procedures (SOPs) for all
tasks.
o Provide weekly/monthly reports of executed tasks, issues encountered,
and remediations performed.
Automate and maintain routine infrastructure tasks, reducing manual workload
for BizTech Global Operations.
Standardize and create operational runbooks.
Enhance system reliability through proactive monitoring, alerting, and pre-
approved remediation steps
The expectations on the resources filling these roles are:
Develop and maintain infrastructure as code using Terraform and
configuration management with Chef, in alignment with requirements
specified by Airbnb.
CONFIDENTIAL
Implement, and optimize CI/CD pipelines leveraging tools such as Jenkins
and Argo CD, based on the standards and frameworks provided by Airbnb.
Automate workflows and operational tasks using Python and shell scripting
(Bash or equivalent).
Manage and orchestrate containerized workloads using Kubernetes.
Administer version control using Git, and promote best practices for source
code management.
Support scalable deployments and ensure system reliability within cloud
environments (AWS, Azure, or GCP).
Monitor, troubleshoot, and resolve infrastructure and service issues,
maintaining a proactive approach to incident prevention.
Maintain and improve documentation, runbooks, and operational procedures,
ensuring alignment with Airbnb’s documentation standards as communicated
to the vendor.
Baseline Qualifications:
7-10 years of experience in a System Engineering, SRE, or DevOps role.
Proficiency in Python for automation and tooling.
Strong experience with Bash or other shell scripting languages.
Hands-on experience with Terraform, Chef, Git, and Kubernetes.
Solid understanding of CI/CD practices and tools (e.g., Jenkins, GitLab CI).
Familiarity with Linux system administration and networking concepts.
Strong problem-solving skills, with a proactive and detail-oriented mindset.
Experience working in cloud environments (AWS, Azure, or GCP is a plus).
Preferred Qualifications:
Experience with monitoring and logging tools (e.g., Prometheus, Grafana,
ELK).
Understanding of container security and network policies in Kubernetes.
Knowledge of Agile/Scrum methodologies.
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