Sr. Technical Support Engineer

We’re looking for a Customer Success Engineer, aka Tech Support Engineer, to join the team that sits at the center of our most strategic implementations. This role is critical: you'll help large customers successfully go live with Amber by translating business problems into smart, scalable technical solutions — and ensuring they stick.

No. of positions:

What will you be doing?

• Lead technical onboarding and integrations: Understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols
• Be the technical face of success: Work closely with HR and IT teams at enterprises to integrate Amber with their existing systems (HRMS, Identity Providers, Email, Chat tools)
• Bridge product and customer: Collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised.
• Create leverage through systems: Document repeatable solutions, build internal tooling where needed, and scale processes without losing qualit

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Who will you work wi

Aniket, Palash, Hemant,

What skills do you need?

• Have 2+ years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Suppott).
• Can speak both code and business — you're comfortable working with APIs and debugging payloads, but can also explain your approach clearly to non-engineers.
• Are technical enough to define a solution so clearly that an AI can implement it — whether it’s generating scripts, writing spreadsheet formulas, or automating manual work.
• Understand how enterprise IT teams work — especially around user provisioning, authentication, email infrastructure, or internal tooling.
• Take strong ownership — you proactively resolve blockers and push things to completion.
• Thrive in ambiguity, asking the right questions and filling in the blanks when needed.

Brownie Points

• HRTech Experience
• Alignment to our core values

Our expectations before you click “Apply Now”

• Read about inFeedo &Amber
• We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education.

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