We're looking for a Head of CS Enablement & Operations to drive operational excellence, enablement, and cross-functional alignment across our customer-facing teams. This is a strategic role that blends process design, training, insights, and customer-centricity to ensure our post-sales organization is empowered to deliver exceptional value at scale. You'll lead initiatives that enhance onboarding, reduce friction, systematize support, and enable CS teams to become trusted advisors. Your north star: Customer NPS, Launch NPS, Internal Efficiency, and Product Adoption, collaborating cross-functionally with Product, Engineering, and Customer teams. No. of positions: 1 What will you be doing? 1. Operational Enablement & Execution Champion cross-functional collaboration with Product, Engineering, and CX to streamline workflows and reduce silos. Drive internal knowledge management by ensuring checklists, help center articles, and SOPs are always current and easily accessible. Design and deliver enablement programs for CSMs, focusing on project management, expectation setting, and process adoption. 2. Customer Journey Excellence Partner with CSMs to map customer journeys, identify friction points, and co-create scalable playbooks and engagement strategies. Improve onboarding quality and timelines across customer segments (SMB, MM, ENT) by owning operational processes end-to-end. Own and refine the structured SOP for handling product queries to ensure consistent, high-quality CSM responses. Basic Excel skills are required for data validation and analytical insights. 3. Insights & Continuous Improvement Analyze product usage, support tickets, and feedback surveys to generate insights that inform training, product enhancements, and strategy. Own customer adoption and ticket deflection metrics through better documentation, smarter tooling, and proactive CSM enablement. Reduce repeated product queries to Product & Engineering by streamlining documentation and improving internal education. Who will you work with? Aniket, Palash, Hemant, and of course, the rest of the jovial inFeedo team. Job Requirements What skills do you need? Qualifications Experience: Bachelors degree from a reputed institute with 8 years of relevant experience in product support operations, customer operations & data analysis. Proven track record of driving customer-centric initiatives that scale. Analytical mindset with a knack for connecting data to action. Hard Skills Strong command over SaaS products and customer operations. Experience with customer journey mapping, training design, and enablement content creation. Proficient in using data/BI tools to track KPIs and uncover insights. Solid understanding of agile product development and support cycles. Detail-oriented with an eye for quality assurance and knowledge management. Soft Skills Strong communication and stakeholder management across teams and levels. Strategic problem-solver with a hands-on, figure-it-out attitude. Able to coach and uplift team members to drive shared outcomes. Clear thinker who can simplify complexity and drive clarity through documentation. Brownie Points HRTech Experience Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders. If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) Our expectations before you click Apply Now Read about inFeedo & Amber. We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Attitude > Skills > Education] Keywords B2B SaaS, HRTech SaaS, Customer success, Enablement, Customer success operations, CS Processes, Cross-functional collaboration Locations: Gurugram, Haryna, India Show more Show less

Job description : We’re looking for Badass Engineer who can take complete ownership of our engineering deliveries and contribute to scale our product at inFeedo. We seek applicants with a passion to learn different technologies, a relentless attitude to juggling multiple problem statements at once, and good communication skills. You will be a part of the engineering team responsible for upgrading Amber at inFeedo . No. of positions: 2 What will you be doi ng? Work in a democratic environment where decisions are driven by logic. Design front-end architectures with architectural guidelines in mind (secure, high-performing, scalable, extensible, flexible, simple). Strong expertise wi th HTML, CSS, and writi ng cross-browser compatible co de. Hands-on development of complex projects using mode rn Javascript frameworks (Reac t). Work closely with Product and Engineering team on product roadmap and translating designs and wireframes into high quality code. Who will you work with? Captain: Akshay Rastogi, SVP Engineering Peers: Aanchal, Khushbu CPO + Co-Founder: Varun Puri And of course the rest of the jovial inFeedo team you’ll find at the end of this page. What skills do you need? Experience: 2 -3 years of industry experience, preferably building a SaaS product. Experience with HTML, CSS , and writing cross-browser compatible code . Experience in Javascript frameworks (React) . Cross-functional approach: Experience in collaborating directly with product and design teams. A proven track record of delivering value to customers or users is a must. Communication: Good communication skills since we focus on transparency and clear communication. Critical Skills: Critical thinking and problem-solving skills. Bonus Points Experience in B2B SaaS Alignment to our core values Show more Show less

Were looking for a Badass Engineer who can take complete ownership of our engineering deliveries and contribute to scale our product at inFeedo. We seek applicants with a passion to learn different technologies, a relentless attitude to juggling multiple problem statements at once, and good communication skills. You will be a part of the engineering team responsible for upgrading Amber at inFeedo. No. of positions: 1 What will you be doing? Work in a democratic environment where decisions are driven by logic. Design front-end architectures with architectural guidelines in mind (secure, high-performing, scalable, extensible, flexible, simple). Strong expertise with HTML, CSS, and writing cross-browser compatible code. Hands-on development of complex projects using modern Javascript frameworks (React). Work closely with Product and Engineering team on product roadmap and translating designs and wireframes into high quality code. Who will you work with? Captain: Akshay Rastogi, SVP Engineering Peers: Aanchal, Khushbu CPO Co-Founder: Varun Puri And of course, the rest of the jovial inFeedo team youll find at the end of this page. Job Requirements What skills do you need? Experience 2-3 years of industry experience, preferably building a SaaS product. Experience with HTML, CSS, and writing cross-browser compatible code. Experience in Javascript frameworks (React). Cross-functional Approach Experience in collaborating directly with product and design teams. A proven track record of delivering value to customers or users is a must. Communication Good communication skills since we focus on transparency and clear communication. Critical Skills Critical thinking and problem-solving skills. Bonus Points Experience in B2B SaaS Alignment to our core values What happens after you apply? Step 1: Within 15-20 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role. Step 3: If all goes well, well schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task. Step 4: After a quick interaction with the People Team, if our vibes match, a tte--tte with the inFeedo's leadership team follows. If we mutually enjoy the 4 steps, we onboard you with a big smile! :) Our expectations before you click Apply Now Read about inFeedo and Amber Read about inFeedos core values At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Attitude > Skills > Education] Keywords HR Tech, SaaS, Framework, HTML, CSS, Modules, API, Angular JS, JavaScript, Communication, React.js Locations: Gurugram, Haryna, India Show more Show less

We're looking for a Head of CS Enablement & Operations to drive operational excellence, enablement and cross-functional alignment across our customer-facing teams. This is a strategic role that blends process design, training, insights, and customer-centricity to ensure our post-sales organization is empowered to deliver exceptional value at scale. You'll lead initiatives that enhance onboarding, reduce friction, systematize support, and enable CS teams to become trusted advisors. Your north star: Customer NPS, Launch NPS, Internal Efficiency, and Product Adoption. collaborating cross-functionally with Product, Engineering, and Customer teams. No. of positions: 1 What will you be doing? Operational Enablement & Execution Champion cross-functional collaboration with Product, Engineering, and CX to streamline workflows and reduce silos. Drive internal knowledge management by ensuring checklists, help center articles, and SOPs are always current and easily accessible. Design and deliver enablement programs for CSMs- focusing on project management, expectation setting, and process adoption. 2. Customer Journey Excellence Partner with CSMs to map customer journeys, identify friction points, and co-create scalable playbooks and engagement strategies. Improve onboarding quality and timelines across customer segments (SMB, MM, ENT) by owning operational processes end-to-end. Own and refine the structured SOP for handling product queries to ensure consistent, high-quality CSM responses. Basic Excel skills are required for data validation and analytical insights. 3. Insights & Continuous Improvement Analyze product usage, support tickets, and feedback surveys to generate insights that inform training, product enhancements, and strategy. Own customer adoption and ticket deflection metrics through better documentation, smarter tooling, and proactive CSM enablement. Reduce repeated product queries to Product & Engineering by streamlining documentation and improving internal education Who will you work with? Aniket, Palash,Hemant, and of course, the rest of the jovial inFeedo team What skills do you need? Qualifications : Experience: Bachelor’s degree with 8+ years of relevant experience in product support operations, customer operations & data analysis. Proven track record of driving customer-centric initiatives that scale. Analytical mindset with a knack for connecting data to action. Hard Skills : Strong command over SaaS products and customer operations. Experience with customer journey mapping, training design, and enablement content creation. Proficient in using data/BI tools to track KPIs and uncover insights. Solid understanding of agile product development and support cycles. Detail-oriented with an eye for quality assurance and knowledge management. Soft Skills : Strong communication and stakeholder management across teams and levels. Strategic problem-solver with a hands-on, figure-it-out attitude. Able to coach and uplift team members to drive shared outcomes. Clear thinker who can simplify complexity and drive clarity through documentation. Brownie Points HRTech Experience Alignment to our core values Our expectations before you click “Apply Now” Read about inFeedo & Amber We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Attitude>Skills>Education] Show more Show less

inFeedo is seeking an experienced and driven SaaS Sales Development Representative for India Market. The Sales Development Representative is responsible for identifying and qualifying sales opportunities for inFeedo’s sales organisation. There is not a high degree of technical knowledge required for this position. This position lays the foundation for a successful high-tech sales career. As a Sales Development Representative, you will be generating leads and qualifying prospects for our sales team in India region. You will play a critical role in driving revenue growth by creating and nurturing relationships with potential customers. You'll be responsible for initiating the inFeedo brand and creating demand that generates revenue for the company. If you want to really help people, are creative, and organized, and want to work with an incredible product — we want to hear from you! No. of positions: 1 What will you be doing? Your first 3-6 months Understand Amber and the employee engagement market Learn the tools necessary to be successful: CRM, scripts, Zoom, product info Build relationships with your Marketing, Sales, Customer Success, and Product Engineering counterparts Leverage any opportunity you can to learn about the market and the business Consistently meet goals for initial presentation setup 6-18 months Continue to build on your core skills and product/industry knowledge Know what it takes to meet or exceed your goals and maintain the momentum to do so Begin to expand your knowledge of Inside Sales duties and responsibilities 6-18 months Continue to build on your core skills and product/industry knowledge Know what it takes to meet or exceed your goals and maintain the momentum to do so Begin to expand your knowledge of Inside Sales duties and responsibilities Work with mentors to set goals for yourself to gain consideration for promotion Who will you work with? Jeevan, Bhavan , and of course the rest of the jovial inFeedo team. Is that you? B2B SaaS Sales Experience: 1+ years in B2B SaaS sale Communication: Effective and creative communication and presentation skills especially with senior leaders in large enterprises. Flexibility: The ability to work in a dynamic environment not restricted to shifts and geography. Technical bent of mind: Ability to learn new tools on the go and open to constant learning. Familiarity with ABM and Outbound: Inside Sales methodology and account-based selling. Growth: Demonstrate the ability to ramp up to a Sales Specialist role. Making do with less: Understand startup culture and how to work with minimal resources & dependencies to generate maximum results. What happens after you apply? Step 1 : Within 7 days of your application - which is wholesome, original & and expressive - our People Team will reach out to you for a quick chat. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role. Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task. Step 4: After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the inFeedo's leadership team follows If we mutually enjoy the 4 steps, we onboard you with a big smile :) Our expectations before you click “Apply Now” Read about inFeedo and Amber We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Passion>Skills>Education] Show more Show less

inFeedo is looking for an Associate - People Science to lead customer launches. This person will support Amber customers in setting up the right listening strategy and act as a partner in their EX journeys. What will you be doing Lea d Amber question session s (edits or new design requests) and dashboard review sessions with customers ranging from HR professionals to CXOs Take charg e of the personalizatio n of question design for unique org. needs and standardization of overall frameworks/top metrics for benchmarks Work with other consultants to identify key themes and narratives from Amber dashboard to help our customers improve their culture and business outcomes. Suggest evidence-based action plan s to improve employee experience and partner with customer teams to drive some of these interventions Strengthen cross-functional partnership s with Customer Onboarding and Customer Success functions (via OKR linkages, process transformation, quality of common deliverables, and so on) with a focus on the end-customer experience Who will you work with? Ajay, Saloni, Twinkle and of course the rest of the jovial inFeedo team Is this you? Experience: 2+ years in HR Consulting/Employee Experience COE/ Talent Management/ HRBP roles with 6-12 months of experience in designing, implementing, or analyzing engagement surveys Communication : Strong communication and presentation skills especially for designing questionnaires, explaining design rationale, survey results, and connecting them to potential actions Punching above their wei ght: Taking ownership and making do with less. Ability to work independently in a survey operations role Stakeholder Management : Experience in survey design and analysis, as well as presenting results to HR professionals and leaders Data Analytics and Visualizat ion: Ability to read through complex data sets to find out simple yet effective insights for the customers to consume. Ability to present the data in a story form that can drive customer engagement | storyboarding Brownie Points: a. Basic knowledge of statistics and predictive analytics techniques b. Enterprise experience (as an in-house or external consultant) Our expectations before you click “App ly Now” Read about inFeedo and Amber At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the fut ure. :) We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or education. [Passion>Skills>E ducation] Show more Show less

inFeedo is seeking an experienced and driven SaaS Sales Development Representative for the India Market. The Sales Development Representative is responsible for identifying and qualifying sales opportunities for inFeedos sales organization. There is not a high degree of technical knowledge required for this position. This position lays the foundation for a successful high-tech sales career. As a Sales Development Representative, you will be generating leads and qualifying prospects for our sales team in the India region. You will play a critical role in driving revenue growth by creating and nurturing relationships with potential customers. You'll be responsible for initiating the inFeedo brand and creating demand that generates revenue for the company. If you want to really help people, are creative, organized, and want to work with an incredible product we want to hear from you! No. of Positions : 1 What will you be doing? Your first 3-6 months Understand Amber and the employee engagement market Learn the tools necessary to be successful: CRM, scripts, Zoom, product info Build relationships with your Marketing, Sales, Customer Success, and Product Engineering counterparts Leverage any opportunity you can to learn about the market and the business Consistently meet goals for initial presentation setup 6-18 months Continue to build on your core skills and product/industry knowledge Know what it takes to meet or exceed your goals and maintain the momentum to do so Begin to expand your knowledge of Inside Sales duties and responsibilities Work with mentors to set goals for yourself to gain consideration for promotion Who will you work with? Jeevan, Bhavan, and of course the rest of the jovial inFeedo team. Job Requirements Is that you? B2B SaaS Sales Experience: 1 years in B2B SaaS sale Experience with Cross-Sell or Expansion: Should have experience working in an SDR role focused on building cross-sell or expansion opportunities from existing customers Communication: Effective and creative communication and presentation skills especially with senior leaders in large enterprises. Flexibility: The ability to work in a dynamic environment not restricted to shifts and geography. Technical bent of mind: Ability to learn new tools on the go and open to constant learning. Familiarity with Salesforce: Inside Sales methodology and account-based selling. Growth: Demonstrate the ability to ramp up to a Sales Specialist role. Making do with less: Understand startup culture and how to work with minimal resources & dependencies to generate maximum results. What happens after you apply? Step 1: Within 15 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role. Step 3: If all goes well, well schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task. Step 4: After a quick interaction with the People Team, If our vibes match, a tte--tte with the inFeedo's leadership team follows. If we mutually enjoy the 4 steps, we onboard you with a big smile :) Our expectations before you click Apply Now Read about inFeedo and Amber At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Passion > Skills > Education] Locations : Gurgaon, Haryna, India Show more Show less

Job description : We’re looking for Badass Engineer who can take complete ownership of our engineering deliveries and contribute to scale our product at inFeedo. We seek applicants with a passion to learn different technologies, a relentless attitude to juggling multiple problem statements at once, and good communication skills. You will be a part of the engineering team responsible for upgrading Amber at inFeedo . No. of positions: 2 What will you be doi ng? Work in a democratic environment where decisions are driven by logic. Design front-end architectures with architectural guidelines in mind (secure, high-performing, scalable, extensible, flexible, simple). Strong expertise wi th HTML, CSS, and writi ng cross-browser compatible co de. Hands-on development of complex projects using mode rn Javascript frameworks (Reac t). Work closely with Product and Engineering team on product roadmap and translating designs and wireframes into high quality code. Who will you work with? Captain: Akshay Rastogi, SVP Engineering Peers: Aanchal, Khushbu CPO + Co-Founder: Varun Puri And of course the rest of the jovial inFeedo team you’ll find at the end of this page. What skills do you need? Experience: 2 -3 years of industry experience, preferably building a SaaS product. Experience with HTML, CSS , and writing cross-browser compatible code . Experience in Javascript frameworks (React) . Cross-functional approach: Experience in collaborating directly with product and design teams. A proven track record of delivering value to customers or users is a must. Communication: Good communication skills since we focus on transparency and clear communication. Critical Skills: Critical thinking and problem-solving skills. Bonus Points Experience in B2B SaaS Alignment to our core values

We’re looking for a Customer Success Engineer, aka Tech Support Engineer, to join the team that sits at the center of our most strategic implementations. This role is critical: you'll help large customers successfully go live with Amber by translating business problems into smart, scalable technical solutions — and ensuring they stick. No. of positions: 1 What will you be doing? Lead technical onboarding and integrations: Understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols Be the technical face of success: Work closely with HR and IT teams at enterprises to integrate Amber with their existing systems (HRMS, Identity Providers, Email, Chat tools) Bridge product and customer: Collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised. Create leverage through systems: Document repeatable solutions, build internal tooling where needed, and scale processes without losing qualit y. Who will you work wi th? Aniket, Palash, Hemant, and of course, the rest of the jovial inFeedo team What skills do you need? Have 2+ years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Suppott). Can speak both code and business — you're comfortable working with APIs and debugging payloads, but can also explain your approach clearly to non-engineers. Are technical enough to define a solution so clearly that an AI can implement it — whether it’s generating scripts, writing spreadsheet formulas, or automating manual work. Understand how enterprise IT teams work — especially around user provisioning, authentication, email infrastructure, or internal tooling. Take strong ownership — you proactively resolve blockers and push things to completion. Thrive in ambiguity, asking the right questions and filling in the blanks when needed. Brownie Points HRTech Experience Alignment to our core values Our expectations before you click “Apply Now” Read about inFeedo &Amber We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or educ ation. [Attitude>Skills>Edu cation]

Were hiring a Technical Associate Product Manager to help scale our Agentic platform AI Assist by integrating with third-party systems like Workday, SuccessFactors, Keka, UKG and ServiceNow to automate workflows for our users. This role sits at the intersection of product management and engineering. Youll own the building blocksAPIs, workflow templates, authentication setups, and extensibility frameworksthat make our chatbot smart enough to talk to complex systems and automate high-value user actions. Youll work with engineers, designers, and customer teams to ship secure, scalable, and reusable integrations that can be configured per customer need. You should have a strong technical foundation: youve either shipped production APIs yourself or worked shoulder-to-shoulder with developers on integration-heavy features. No. of Positions : 1 What will you be doing? Collaborate with Sales and prospects join discovery calls to assess integration feasibility, gather technical requirements, and shape early-stage solutions that align with our product capabilities. Drive customer implementation and launch own post-sale project execution: define launch plans, coordinate with internal engineers and customer IT teams, assign action items, manage blockers, and ensure successful go-live. Balance build vs reuse vs buy evaluate whether a requested integration requires net-new development, can be handled by existing templates, or is better served via iPaaS tools. Own the integration backlog maintain an up-to-date list of all requested and in-progress workflows, rank items by customer impact and dev effort, and ensure the top priorities are clearly scoped and ready for each sprint; keep Jira squeakyclean. Write technical specifications define API request/response formats, expected headers, authentication flows, error-handling logic, and edge-case behaviours. Include sequence diagrams and retry strategies where applicable. Prototype in Postman & code build working API call chains using tools like Postman and Python/Javascript scripts to validate endpoint behaviour, simulate user flows, and provide engineers with reproducible examples for faster hand-off. Run UAT with customers set up test scenarios and sandbox users, walk through each workflow step with real input values, confirm integration success criteria, and capture evidence for stakeholder approval. Who will you work with? Aditya, Gaurav, and of course, the rest of the jovial inFeedo team. Job Requirements Is that you? At least 1 year in a customer-facing technical role (e.g., solutions engineer, implementation specialist, pre-sales/solution consultant) youve worked directly with prospects or customers to understand their requirements, propose integration approaches, lead technical discussions, and validate solutions in real-world conditions. At least 1 year as a developer youve personally built and shipped production-grade API integrations or backend features that went live. Solid grasp of integration fundamentals hands-on experience with REST, JSON, OAuth 2.0, and webhooks; Familiarity with API schema formats like OpenAPI, WSDL is expected. Proficient in Postman and one scripting language (Python or JavaScript/TypeScript) able to create test harnesses, mock APIs, or automate validation flows. Clarity in communication write PRDs that engineers can implement without back-and-forth, draft clear and concise emails to customers and their IT teams, and document decisions rigorously. Structured thinking break down complex problems into logical steps, clearly map workflows across systems, and prioritize effectively. Ownership mindset you chase blockers, drive timelines, and push features to the finish line without waiting for hand-holding. Cross-functional collaboration proactively align with engineering, sales, and customer teams to gather requirements, assign technical action items, and maintain accountability through project milestones. What happens after you apply? Step 1: Within 15 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role. Step 3: If all goes well, well schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task. Step 4: After a quick interaction with the People Team, if our vibes match, a tte--tte with the inFeedo's leadership team follows. If we mutually enjoy the 4 steps, we onboard you with a big smile :) Our expectations before you click Apply Now Read about inFeedo and Amber. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or education. [Passion>Skills>Education] Locations : Gurgaon, Haryna, India

Were looking for a Customer Success Engineer, aka Tech Support Engineer, to join the team that sits at the center of our most strategic implementations. This role is critical: you'll help large customers successfully go live with Amber by translating business problems into smart, scalable technical solutions and ensuring they stick. No. of positions: 1 What will you be doing? Lead technical onboarding and integrations: Understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols. Be the technical face of success: Work closely with HR and IT teams at enterprises to integrate Amber with their existing systems (HRMS, Identity Providers, Email, Chat tools). Bridge product and customer: Collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised. Create leverage through systems: Document repeatable solutions, build internal tooling where needed, and scale processes without losing quality. Who will you work with? Aniket, Palash, Hemant, and of course, the rest of the jovial inFeedo team Job Requirements What skills do you need? Have 2 years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Support). Can speak both code and business you're comfortable working with APIs and debugging payloads, but can also explain your approach clearly to non-engineers. Are technical enough to define a solution so clearly that an AI can implement it whether its generating scripts, writing spreadsheet formulas, or automating manual work. Understand how enterprise IT teams work especially around user provisioning, authentication, email infrastructure, or internal tooling. Take strong ownership you proactively resolve blockers and push things to completion. Thrive in ambiguity, asking the right questions and filling in the blanks when needed. Brownie Points HRTech Experience Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders. If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) Our expectations before you click Apply Now Read about inFeedo & Amber We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Attitude>Skills>Education] Locations: Gurgaon, Haryna, India

We're Asias fastest growing predictive people analytics company making the voice of 600,000 employees feel heard and valued with our AI-enabled engagement bot Amber. Our rapidly growing product is loved by 250 customers like Myntra, TATA, Samsung, Lenovo and were looking to make our next orbital jump to the USA with help from a seasoned leader like you. Having closed our Series A round of $12Mn with Tiger Global and Jungle Ventures and growing 100 PERCENT YoY for 3 years, we are poised to build a new category in the global HR tech landscape. Guided by our 6 core values, were a 150-player strong team of young, ambitious, and relentless individuals breaking all rules and helping people leaders across the world rewrite the rules of employee engagement. As our Product Marketing Manager, youll be the voice that brings our product to life. You'll work across teams to craft narratives that stick, launches that land, and content that converts. Heres What Youll Own No. of positions: 1 What will you be doing? Creative storytelling & campaigns: Product positioning & messaging: Shape a compelling story around what we do and why it matters across products and geographies. Website content: Own and evolve the copy and structure of website content. Product & Sales collaterals: Build clear, crisp sales narratives and make sure the team is equipped to win. Who will you work with? Nishchal, Tanmaya, and of course the rest of the jovial inFeedo team. Job Requirements Is this you? Youre a storyteller, strategist, and operator rolled into one. Heres what sets you apart: Copy that captivates: You write like a human, with clarity, wit, and zero fluff Strategic thinking: You can distill complex product points into sharp value propositions Positioning & storytelling: You know how to hook people and hold their attention Attention to detail: You bring an eye for design, tone, and layout that elevates every deliverable Strong collaboration: You bring unique POVs to the table and arent afraid to respectfully debate Agility: You can move quickly without compromising on quality Brownie Points Experience in a high-growth startup environment Experience in crafting impactful creative copy for various marketing channels (webpages, ads, slides). Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders. If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) Our expectations before you click Apply Now Read about inFeedo and Amber We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Attitude > Skills > Education] Keywords: HR Tech, SaaS, Content, Product Marketing, Sales Enablement, Design creatives Locations: Gurugram, Haryna, India

inFeedo is a fast-growing, AI-led enterprise focused on transforming the employee experience through human-centric technology. As data and intelligent systems become core to our mission, were seeking a seasoned Risk Manager to build and oversee our frameworks around data privacy risk, AI governance and risk management, third-party risk, and information security. This role will be an integral part of our Data Privacy, Risk and Compliance Team. No. of positions: 1 Job Requirements What will you be doing? Enterprise Risk Management Design and implement enterprise risk frameworks tailored to a high-growth SaaS environment, and in line with global standards. Partner with business units and product teams to embed risk-aware decision-making. Data Privacy & Information Security Oversee compliance and security standards (e.g., ISO 27001, SOC 2, NIST CSF, GDPR, DPDP, etc.). Conduct privacy impact assessments and data classification audits. Guide data lifecycle policies and secure data handling practices. AI/ML Risk Establish controls and review mechanisms for fairness, explainability, model drift, and systemic AI risk. Support internal AI ethics boards or review councils. Ensure compliance with emerging AI regulations (e.g., EU AI Act, NIST AI RMF). Third-Party & Vendor Risk Perform risk assessments for third-party tools and data processors. Implement contractual clauses and SLAs that uphold compliance and security. Operational Risk & Incident Response Lead tabletop exercises, red teaming simulations, and post-incident reviews with relevant stakeholders. Collaborate with the Security Engineer and Legal for incident handling and reporting. Who will you work with? Varun, Seema, and of course the rest of the jovial inFeedo team. Ideal Profile 67 years of experience in data governance, AI/ML risk, cybersecurity, or risk management roles. Strong grounding in global frameworks: NIST CSF, NIST AI RMF, ISO 27001/27701, SOC2, GDPR, DPDP. Prior experience working with security architects, ML engineers, and compliance teams. Certifications such as CIPT, CISA, CRISC, ISO 27001 LA, or AI Governance programs are a plus. Comfortable working with cross-functional stakeholders, with the ability to influence without authority. Strong inclination to learn and adapt new technologies. Bonus if you've led risk functions in SaaS or high-scale digital-first organizations. What Youll Love Here Leading the Risk domain, reporting to the Head of Data Privacy, Risk and Compliance Team. Flat hierarchy, strong autonomy, and direct access to CXOs. Opportunity to shape emerging risk areas like Generative AI governance and data ethics. Chance to work closely with the Product team and see Privacy by design in action. Vibrant, mission-driven culture with a bias for action and experimentation. Competitive compensation, ESOPs, and learning budgets. Brownie Points HRTech Experience Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders. If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) Our expectations before you click Apply Now Read about inFeedo & Amber We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Attitude > Skills > Education] Locations: Gurgaon, Haryna, India

We're Asia’s fastest growing predictive people analytics company making the voice of 600,000+ employees feel heard and valued with our AI-enabled engagement bot – Amber. Our rapidly growing product is loved by 250+ customers like Myntra, TATA, Samsung, Lenovo and we’re looking to make our next orbital jump to USA with help from a seasoned leader like you. Having closed our Series A round of $12Mn with Tiger Global and Jungle Ventures and growing 100% YoY for 3+ years, we are poised to build a new category in the global HR tech landscape. Guided by our 6 core values, we’re a 150-player strong team of young, ambitious, and relentless individuals breaking all rules and helping people leaders across the world rewrite the rules of employee engagement. As our Content Marketing Manager , you’ll be the voice that brings our product to life. You'll work across teams to craft narratives that stick, launches that land, and content that converts. No. of positions: 1 What will you be doing? Product positioning & messaging : Shape a compelling story around what we do and why it matters across products and geographies. Creative storytelling & campaigns: Take product features and turn them into compelling narratives that are clear, valuable, and meaningful to the people who’ll use them Website content: Own and evolve the copy and structure of website content. Product & Sales collaterals: Build clear, crisp sales narratives and make sure the team is equipped to win. Who will you work with? Nishchal, Tanmaya, and of course the rest of the jovial inFeedo team. Is this you? You’re a storyteller, strategist, and operator rolled into one. Here’s what sets you apart: Copy that captivates: You write like a human, with clarity, wit, and zero fluff Strategic thinking: You can distill complex product points into sharp value propositions Positioning & storytelling: You know how to hook people and hold their attention Attention to detail: You bring an eye for design, tone, and layout that elevates every deliverable Strong collaboration : You bring unique POVs to the table and aren’t afraid to respectfully debate Agility : You can move quickly without compromising on quality Brownie Points Experience in a high-growth startup environment Experience in crafting impactful creative copy for various marketing channels (webpages, ads, slides). Alignment to our core values Our expectations before you click “Apply Now” Read about inFeedo and Amber We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or education. [Attitude>Skills>Education]

inFeedo is a fast-growing, AI-led enterprise focused on transforming the employee experience through human-centric technology. As data and intelligent systems become core to our mission, we’re seeking a seasoned Risk Manager to build and oversee our frameworks around data privacy risk, AI governance and risk management, third-party risk, and information security. This role will be an integral part of our Data Privacy, Risk, and Compliance Team. No. of positions: 1 What will you be doing? 🌐 Enterprise Risk Management Design and implement enterprise risk frameworks tailored to a high-growth SaaS environment, and in line with global standards. Partner with business units and product teams to embed risk-aware decision-making. 🔐 Data Privacy & Information Security Oversee compliance and security standards (e.g., ISO 27001, SOC 2, NIST CSF, GDPR, DPDP, etc.). Conduct privacy impact assessments and data classification audits. Guide data lifecycle policies and secure data handling practices. 🤖 AI/MLRisk Establish controls and review mechanisms for fairness, explainability, model drift, and systemic AI risk. Support internal AI ethics boards or review councils. Ensure compliance with emerging AI regulations (e.g., EU AI Act, NIST AIRMF). 🧩 Third-Party & Vendo r RiskPerform risk assessments for third-party tools and data processors. Implement contractual clauses and SLAs that uphold compliance and security. ⚙️ Operational Risk & Incident Response Lead tabletop exercises, red teaming simulations, and post-incident reviews with relevant stakeholders. Collaborate with the Security Engineer and Legal for incident handling and reporting. Who will you work with? Varun, Seema, and of course the rest of the jovial inFee do team. Ideal Profile : 6–7 years of experience in data governance, AI/ML risk, cybersecurity, or risk management roles. Strong grounding in global frameworks: NIST CSF, NIST AI RMF, ISO 27001/27701, SOC2, GDPR, DPDP. Prior experience working with security architects, ML engineers, and compliance teams. Certifications such as CIPT, CISA, CRISC, ISO 27001 LA, or AI Governance programs are a plus. Comfortable working with cross-functional stakeholders, with the ability to influence without authority. Strong inclination to learn and adapt to new technologies. Bonus if you've led risk functions in SaaS or high-scale digital-first organizations. Our expectations before you click Apply Now” Read about inFeedo& Amber We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Attitude>Skills >Education]

We're Asias fastest growing predictive people analytics company making the voice of 600,000 employees feel heard and valued with our AI-enabled engagement bot Amber. Our rapidly growing product is loved by 250 customers like Myntra, TATA, Samsung, Lenovo and were looking to make our next orbital jump to USA with help from a seasoned leader like you. Having closed our Series A round of $12Mn with Tiger Global and Jungle Ventures and growing 100 PERCENT YoY for 3 years, we are poised to build a new category in the global HR tech landscape. Guided by our 6 core values, were a 150-player strong team of young, ambitious, and relentless individuals breaking all rules and helping people leaders across the world rewrite the rules of employee engagement. As our Content Marketing Manager, youll be the voice that brings our product to life. You'll work across teams to craft narratives that stick, launches that land, and content that converts. Heres What Youll Own No. of positions: 1 What will you be doing? Product positioning & messaging: Shape a compelling story around what we do and why it matters across products and geographies. Creative storytelling & campaigns: Take product features and turn them into compelling narratives that are clear, valuable, and meaningful to the people wholl use them. Website content: Own and evolve the copy and structure of website content. Product & Sales collaterals: Build clear, crisp sales narratives and make sure the team is equipped to win. Who will you work with? Nishchal, Tanmaya, and of course the rest of the jovial inFeedo team. Job Requirements Is this you? Youre a storyteller, strategist, and operator rolled into one. Heres what sets you apart: Copy that captivates: You write like a human, with clarity, wit, and zero fluff. Strategic thinking: You can distill complex product points into sharp value propositions. Positioning & storytelling: You know how to hook people and hold their attention. Attention to detail: You bring an eye for design, tone, and layout that elevates every deliverable. Strong collaboration: You bring unique POVs to the table and arent afraid to respectfully debate. Agility: You can move quickly without compromising on quality. Brownie Points Experience in a high-growth startup environment. Experience in crafting impactful creative copy for various marketing channels (webpages, ads, slides). Alignment to our core values. What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders. If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) Our Expectations Before You Click Apply Now Read about inFeedo and Amber. We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Attitude>Skills>Education] Keywords: HR Tech, SaaS, Content, Product Marketing, Sales Enablement, Design creatives Locations: Gurugram, Haryna, India