Sr Systems Engineer Network & Reporting

Skills and Competencies

• Power BI Expertise – Skilled in building interactive dashboards with slicers, filters, drill-throughs, and bookmarks; proficient in DAX-based data modeling, hybrid data source integration, and automated refreshes with Power Apps & Power Automate.
• Data Transformation – Proficient in Excel Power Query for connecting, cleaning, shaping, and merging multiple data sources to prepare high-quality datasets for analysis.
• Insightful Storytelling – Experienced in designing executive-level PowerPoint presentations, translating complex dashboard insights into impactful visuals for CSI reviews and monthly performance reporting.
• Domain Knowledge – Strong understanding of Networking Operations, ITIL processes, SLA/OLA metrics, root cause analysis, and service impact assessments.
• Analytical Reporting – Proven track record in preparing CSI decks, incident/change breakdowns, root cause updates, and outage analysis to drive operational improvements.
• Collaboration & Communication – Adept at working with cross-functional teams and translating technical data into actionable, business-friendly insights for diverse stakeholders.

Education

• BE/ B.Sc. or any other equivalent degree

Responsibilities

• Participate in on-call rotation, weekend support and provide after-hours support as scheduled in the shift roster
• Work closely with the engineering teams to ensure deliverables are met on-time and to the highest standard.
• Develop and maintain interactive Power BI dashboards with advanced features such as slicers, filters, drill-throughs, and bookmarks.
• Utilize Excel Power Query for data transformation, including connecting, cleaning, shaping, and merging multiple data sources.
• Design executive-level PowerPoint presentations, translating complex dashboard insights into impactful visuals for CSI reviews and monthly performance reporting.
• Conduct root cause analysis, service impact assessments, and prepare analytical reports to drive operational improvements.
• Collaborate with cross-functional teams to translate technical data into actionable, business-friendly insights for diverse stakeholders.
• Utilize DAX for data modeling and integrate hybrid data sources to ensure comprehensive and accurate reporting.
• Ensure seamless integration of various data sources to support comprehensive data analysis and reporting.
• Generate detailed reports on incidents, changes, root causes, and outages to support continuous service improvement.
• Translate technical data into actionable, business-friendly insights for diverse stakeholders, ensuring clear and effective communication.

About the team

The Technology Services Group (TSG) are seeking an experienced Senior Systems Engineer to join our global Operations team to manage, support the connectivity services team. This role offers an exciting opportunity to work on cutting-edge technologies, drive

innovation, and shape the future of our hybrid cloud infrastructure to support the organization's

growth and success. If you have a passion for data analysis, report generation, and presenting findings, we encourage you to apply and join our team.