Sr. SOC Engineer

Overview

Position:

Sr. SOC Engineer

Location: Pune

Job Type: Full Time

Work Type: Onsite

• Provide post deployment configuration assistance for Akamai products, including:
• Delivery: Ion CDA, WebSocket, EdgeWorkers, DataStream, Cloudlets, Image & Video Manager, NetStorage, mPulse Lite
• DNS Security: Edge DNS
• Observability: TrafficPeak
• Support fine-tuning, optimization, and configuration reviews on Akamai UI in alignment with recommended practices and customer requirements.
• Track and maintain logs of configuration assistance hours and report regularly to the project management representative.
• Analyze Akamai Traffic Peak data to identify performance trends, bottlenecks, and provide actionable traffic optimization recommendations in standard reporting formats at required frequencies to improve application performance
• Collaborate with internal teams and customer stakeholders to ensure smooth delivery and maximize the value of Akamai services.
• Share knowledge, create documentation, and support customer teams in ongoing management of Akamai delivery configurations.
  

Roles & Responsibilities

• We are looking for a skilled Akamai Delivery Product Professional Services / Configuration Assistance / Implementations
• Expert to provide hands-on configuration, optimization, and consultation on Akamai’s Delivery, DNS Security, and Observability product suites.
• The role involves working closely with customers to ensure efficient deployments, performance optimization, and adherence to Akamai best practices, while maintaining clear reporting and collaboration with project management.
  

Qualification & Certification

• Bachelor’s degree in Computer Science, Information Technology, or related field; Akamai certifications are a strong plus.
• 7+ years in post implementations configuration engineer role / professional services, with 2 to 2.5+ years of hands-on experience in the relevant Akamai Delivery, DNSSec & Observability solutions (Ion CDA, Web socket, Edge workers, Data stream, Cloudlet, Image & Video manager, Netstorage, mPulseLite, Edge DNS DNSSec & Traffic peak observability solution).
• Akamai Edge Delivery Technical Mastery on Ion, Akamai university product trainings that covers configuration and best practices for Delivery (Ion, Edge Workers, Cloudlets, etc.), DNS Security (Edge DNS), and Observability (Traffic Peak) inclusive of any Akamai Technical Academy Certificates (Network Engineering / Customer Consulting & Support) – provide foundations in networking, DNS, troubleshooting, and client engagement is a plus.
• Complementary industry certs like CCNA/CCNP, AWS/Azure/GCP Cloud Certs that can help strengthen overall infrastructure and integration expertise is an added value(optional but preferred).
  

Required Skills

• Strong communication, presentation and collaboration skills.
• Direct Customer handling experience
• Strong expertise in Akamai Delivery products, with practical experience in Ion CDA, WebSocket, EdgeWorkers, DataStream, Cloudlets, Image & Video Manager, NetStorage, and mPulse Lite.
• Working knowledge of DNS Security (Edge DNS) and Observability tools (TrafficPeak).
• Hands-on experience in configuration, optimization, and troubleshooting within the Akamai Control Center (UI).
• Solid understanding of CDN technologies, web performance optimization, and internet protocols (HTTP/HTTPS, DNS, TCP/IP).
• Proficiency in log analysis and performance monitoring to drive actionable insights.
• Strong problem-solving skills with the ability to translate technical data into customer-friendly recommendations.
• Excellent communication and collaboration skills for engaging with customers and cross-functional teams.
• Ability to manage time effectively, maintain accurate reporting, and support project management workflows.
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.