Sr. SLS Analyst || Exp with Microsoft Licensing + Procurement

Mandatory Skills required-Procurement , Microsoft Licensing

Shift- 2PM Onwards .

The Opportunity:

We are seeking an Analyst who will be supporting Insights Consultants who own the delivery for a strategic Microsoft License Desk project for a large global client with key Stakeholders in the US and in the Netherlands. You will be accountable to meet defined outcomes and will be responsible for a high quality end user experience. In your role you combine strong customer service skills and your experience and/or interest in IT with a keen desire to advance customer operations to drive innovation and efficiency.

Key Responsibilities:

• Service Desk activities such as providing on-demand advice and guidance for all client's

  licensing, administration and purchasing questions.

  This may be through online service management portals, Microsoft Teams or email in response to requests and queries submitted by Insight’s client.
• Manage the workflow of the service desk, including tracking, and management of responses through to completion, and escalate to more senior teammates as appropriate.
• Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues.
• Functional management of client’s Microsoft license management tooling.
• Ability to work on projects as a delivery Professional taking responsibility for the delivery of distinct task/s within the scope of a project.
• Build strong relationships with internal team members and with the client.
• When required participate in activities relating to: a) standard operating procedures, b) training and development and c) Team meetings.
• Take on a proactive approach to learning and to improve our service delivery.

Required Skills and Experience:

• Proven experience working with large enterprise clients, with a focus on Service Desk activities.
• Strong attention to detail to process contract and purchase data records, identify errors and inconsistencies in data, combined with analytical skills for interpreting data trends and problem-solving abilities to address issues
• Hands-on, practical experience with data management, configuration understanding, and leveraging data management tooling functionalities.
• Experience working within a global service delivery model, collaborating with geographically dispersed and multidisciplinary teams.

• Excellent written and spoken English skills are mandatory for this role

Desired Skills (Bonus Points):

• Relevant certifications (e.g., ITAM certifications, specific Microsoft certifications).
• Experience with Microsoft licensing and related agreement management activities