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Neurealm
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Sr. Service Desk Engineer

Sr. Service Desk Engineer

Neurealm

0 - 5 years

0 Lacs

chennai tamil nadu

Posted:3 weeks ago| Platform: Indeed logo

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Skills Required

service support macos technology troubleshooting software network chat management mobile mdm enrollment configuration security maintenance resolve analysis collaboration cybersecurity inventory training documentation networking scripting python communication certifications

Work Mode

On-site

Job Description

Chennai, Tamil Nadu, India

Department

General IT User Support

Job posted on

Aug 28, 2025

Employee Type

Contractor

Experience range (Years)

5 years - 8 years

Functional Area

Projects

Mac/iOS Support Engineer

Overview

We're looking for a highly skilled and customer-focused Mac/iOS Support Engineer to join our IT team. The ideal candidate will be an expert in the Apple ecosystem and will be responsible for providing comprehensive technical support for macOS and iOS devices across the organization. You'll be the primary point of contact for all Apple-related issues, ensuring our employees have the seamless, reliable technology they need to be productive.

Responsibilities

End-User Support: Provide Tier 2 and Tier 3 technical support for macOS, iOS, and iPadOS devices. This includes troubleshooting hardware, software, network connectivity, and peripheral issues via phone, email, chat, or in-person.

Device Management: Administer and maintain our Mobile Device Management (MDM) solution (e.g., JAMF Pro, Mosyle, Microsoft Intune) for device enrollment, configuration, and security.

System Administration: Manage macOS user accounts, permissions, and security policies. Perform routine maintenance tasks, including software updates, patches, and system upgrades.

Software and Application Support: Deploy, configure, and troubleshoot enterprise applications, including the Microsoft Office Suite and Adobe Creative Cloud, on Mac devices.

Troubleshooting & Problem Resolution: Diagnose and resolve complex technical issues, perform root cause analysis, and document solutions in the IT knowledge base.

Collaboration: Work closely with other IT teams (e.g., Network, Systems Administration, Cybersecurity) to address complex issues and contribute to IT projects.

Asset Management: Maintain accurate inventory records of all Apple hardware and software licenses.

Training & Documentation: Develop user guides and training materials to help employees with self-service troubleshooting.

Required Skills & Qualifications

Experience: 3-5 years of experience in an IT support role, with a strong focus on the Apple ecosystem. Experience in a corporate or enterprise environment is a plus.

Technical Proficiency:

Operating Systems: In-depth knowledge of macOS, iOS, and iPadOS.

Device Management: Proven experience with an MDM solution like JAMF Pro, Mosyle, or Microsoft Intune.

Networking: Strong understanding of network fundamentals and troubleshooting connectivity issues.

Scripting: Experience with scripting languages like Shell or Python for automation.

Directory Services: Familiarity with Active Directory and integrating Macs into a Windows-based network.

Soft Skills:

Exceptional problem-solving and analytical skills.

Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Strong customer service orientation and a patient, professional demeanor.

Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Certifications (Preferred):

Apple Certified Support Professional (ACSP)

Jamf Certified Associate/Administrator/Expert

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Sr. Service Desk Engineer