Job
Description
About the role We are seeking an experienced and proactive Sr. Sales Executive to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction. What you need for this role Education: Bachelor s degree in Business Administration, Marketing, or a related field. Experience: 2-5 years in a Customer Success, Account Management, or related roles within the technology industry. Skills & Requirements: Proven leadership experience, with the ability to mentor and develop a team of customer success associates. Strong interpersonal, communication, and presentation skills. Ability to handle complex customer situations & drive strategic customer engagements. Proficiency in CRM software, MS Office suite, and other customer management tools. Strategic mindset with a focus on driving customer satisfaction, retention, and growth. What you will be doing Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts. Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service. Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers. Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements. Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns products and services. Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement. Maintain accurate records of customer interactions, feedback, & resolutions using CRM software. Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries. Stay updated with industry trends and best practices in customer success and relationship management. Top reasons to work with us The organization is led by Rohit, an IIM alumnus who built the organization on a strong set of values. So you will be continuing your IIM journey itself. Join a fast-paced team of like-minded individuals who share the same passion as you with whom youll tackle new challenges every day. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies. Enjoy a friendly and high-growth work environment that fosters learning and development. We are seeking an experienced and proactive Sr. Sales Executive to lead our customer success efforts in Mohali.
