Sr. Relationship Manager - Commercial Finance

Roles & Responsibilities : # To undertake new client acquisition : To build commercial finance business by identifying potential clients through self - sourcing, target market technique and referral networks. To prospect clients for Commercial finance business by building relationships with touch. points, extracting vendor/customer database from them and converting business from them to achieve sales targets. To leverage upon the existing client base by cross selling products. To provide inputs to superiors on competitor analysis & latest market developments. Periodically monitoring of the portfolio with regard to position of the account in the region. Managing collections and delinquencies at regional level. # To contribute to customer satisfaction of existing clients and customer retention : To stay abreast of the client requirements and monitor the relationship from initiation to closure. To ensure that client promises are kept and their grievances are adequately addressed or highlighted to ensure client retention. # To achieve targeted profitability & fee income and collections : To achieve periodic revenue & profitability targets by aligning action with the business plans. To source higher fee based business and identify newer avenues to achieve that target. To be front ending at clients place for collections and managing delinquencies. # To adhere to the policy adherence and documentation : To perform pre & post sanction activities like: Coordinating for execution of documentation & sanction of loan proposals with the credit team. Coordinating for disbursements or any subsequent deviations during the credit life cycle with the operations team. To follow defined processes & improve upon them to optimize operations. To coordinate with market intermediaries like banks & distributors for smooth operations. To ensure collection of all post disbursement documents, PDC,s etc. # To formulate periodic MIS for effective monitoring : To send periodic lead closure & sales reports to the functional head.