Sr. Receptionist (with Sales Expertise)

Job Description

Role & responsibilities Welcome and assist clients with a friendly, professional demeanor, ensuring a positive first impression. Manage incoming calls, emails, and inquiries, converting leads into appointments or sales where applicable. Present and promote services effectively to clients, identifying opportunities to upsell based on their needs. Schedule appointments and coordinate with the team for efficient service delivery. Maintain accurate client records, including appointments, preferences, and transactions. Address client queries or concerns, ensuring satisfaction and loyalty. Manage payment processing and handle basic billing queries. Train and mentor junior staff to deliver exceptional client service and sales performance. Ensure the reception area is clean, organized, and conducive to a professional environment. Collaborate with the sales and operations teams to achieve organizational goals. Preferred candidate profile Male candidate preferred