Sr. Project Manager

• Project Leadership & Team Management:
  
  • Manage multiple concurrent projects while fostering a collaborative and performance-driven work environment.
    
  • Lead, motivate, and support cross-functional teams to meet project goals and deliverables.
    
  • Conduct regular check-ins and team meetings to understand and address employee concerns.
    

Client Engagement & Relationship Management:

• Develop and maintain strong client relationships, acting as the primary point of contact.
  
• Ensure consistent delivery of high-quality service, meeting or exceeding client expectations.
  
• Prepare and deliver engaging presentations and performance reports for stakeholders and clients.
  

Operational Excellence:

• Collaborate with functional teams to analyze existing processes, identify areas of improvement, and implement effective solutions to enhance operational efficiency and customer experience.
  
• Regularly inspect work areas and processes to identify and address opportunities for improvement.
  

People Development & Training:

• Drive staff development programs, workshops, and training sessions to upskill team members.
  
• Work closely with L&D to review and monitor individual training plans and update progress to the POD Head.
  

Financial & Contract Management:

• Create and manage Statements of Work (SoWs) in line with project and client requirements.
  
• Review and validate invoices before submission to ensure accuracy and compliance.
  

Customer Issue Resolution:

• Proactively listen to and address customer complaints and feedback.
  
• Resolve issues promptly and professionally, ensuring client satisfaction.
  

Process & SOP Development:

• Build and refine Standard Operating Procedures (SOPs) to support ongoing process improvements and scalability.

Requirements

Qualifications:

• Bachelordegree in business administration, Information Technology, or a related field. MBA is a plus.
  
• 14-16 years of experience in project management, with a strong background in IT environments.
  
• Proven experience in leading large, cross-functional teams and managing complex projects.
  
• Strong leadership and team management skills.
  
• Excellent communication, presentation and interpersonal skills.
  
• Demonstrated ability to manage budgets, timelines, and cross-functional stakeholders.
  
• Hands-on experience in building SOPs and managing service operations and IT projects.
  
• Strong background in client-facing roles with a track record of building and maintaining client relationships.
  
• Experience working in a dynamic, high-pressure environmentpreferably in IT services
  
  
  

  
  

  Preferred Skills:
  

  • Experience working in a fast-paced, matrixed environment.
    
  • Familiarity with Agile or other project management methodologies.
    
  • Proficiency with project management tools such as MS Project, JIRA, Asana, or Trello.
    
    Project Management Expertise:
    

    • Deep understanding of project management methodologies (Agile, Waterfall, Hybrid).
      
    • Experience in project planning, risk management, resource allocation, budget control, and stakeholder communication.
      
    • Hands-on experience in developing SoWs, reviewing invoices, and ensuring contract compliance.
      
      Leadership & PeopleManagement:
      

      • Strong leadership skills with experience leading mid-to-large-sized teams.
        
      • Proven ability to mentor, coach, and develop team members through structured development programs.
        
      • Experience handling performance management, conflict resolution, and team engagement strategies.
        
        Technical & AnalyticalSkills:
        

        • Proficiency with project management tools (e.g., MS Project, JIRA, Trello, Asana, Smartsheet).
          
        • Comfortable using data and KPIs to present insights and recommendations.
          
        • Strong process improvement mindset with the ability to build and refine SOPs.
          
          Soft Skills:
          

          • Excellent communication and presentation skillsboth verbal and written.
            
          • Highly organized, detail-oriented, and capable of juggling multiple priorities.
            
          • Strong interpersonal skills and emotional intelligence for effective team and client interactions.
            
          • Conflict resolution and problem-solving capabilities.
            
            Other Requirements:
            

            • Willingness to travel if needed (domestic/international depending on client and project needs).
              
            • Flexibility to work in different time zones, especially when dealing with global teams or clients.
              
              
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