Sr. Product Support Engineer (TCF)

Job Title:

Sr. Product Support Engineer (TCF)

Job Description

We are seeking an experienced, motivated, creative Lead Production Support Project to join our Cognitive/AI Automation Support team to support AI solutions using MERN Stack, Java/J2EE across our 450+ market-leading customer base. This role requires a high degree of independent execution, hands-on technical leadership of teams, ownership and responsibility for customer success. The support engineer is expected to be highly resourceful at swiftly executing Support tasks along development with high quality coding standards. This is a varied role which offers exposure to a wide range of technologies. A commitment to collaborative problem solving, sophisticated design, and delivering quality product(s) is essential.

Key Duties and Responsibilities

• Support and Maintain Applications: Provide ongoing support and maintenance for applications, modules, and tasks using MERN Stack & Java/J2EE and related technologies.
• Technical Leadership: Offer technical guidance to the support team, stepping in to assist with coding and troubleshooting as needed.
• Requirement Analysis: Understand and translate business requirements into technical specifications.
• Issue Resolution: Identify and resolve bottlenecks and bugs, ensuring smooth operation of applications.
• Collaboration: Work closely with internal team members, shared services teams (e.g., Server team, Network, etc.), and external stakeholders throughout the project lifecycle.
• Environment Setup: Perform necessary end-to-end setup (software and middleware) on development, testing, and production environments.
• Quality Assurance: Conduct code reviews to ensure high-quality deliverables and adherence to best practices.
• Knowledge Sharing: Promote and practice knowledge sharing within the team.
• Flexible Work Hours: Be prepared to work in flexible time zones as per client requirements.
• AI Application Support: Support AI application deployment and operations in production environments.

Qualifications and Experience Required

• Bachelor’s Degree in Computer Science required; Master’s degree preferred.
• 10+ years of enterprise application development & Support experience in various development roles and technologies.

• Strong development experience in Restful Web Services using Spring or Jersey Frameworks.
• Strong development experience using any ORM (JPA/Hibernate).
• Knowledge of MERN stack with SQL Server.
• Knowledge of Cloud hosting.
• Prior web development experience using HTML5, CSS, AJAX/JQuery, and AngularJS/DOJO preferred.
• Demonstrable working knowledge of CI/Build tools like Maven, Ant, and Jenkins.
• Strong knowledge of Test Driven Development.
• Solid foundation and experience in agile development methodology.
• Exposure to any unit test framework like Junit/Test NG and Mocking frameworks (e.g., Mockito).
• Knowledge of design patterns, including Java and J2EE design patterns.
• Familiarity with mainstream application servers like WebSphere 8.0 and Apache Tomcat.
• Working knowledge of UNIX commands and scripting.
• Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, and Microsoft LUIS preferred.
• Proven experience in SQL and Database programming.
• Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organization regarding all aspects of a project solution with managers, clients, and project teams.
• Strong interpersonal abilities to collaborate across teams.
• Creative thinking and innovative problem-solving skills.
• Experience/knowledge of the entire software lifecycle process/SDLC.
• Experience developing and deploying solutions/applications across various environments (on-premises and cloud, e.g., AWS, Azure, Amazon, etc.).
• Experience in the contact center domain and multi-channel customer engagement platforms like Genesys, eGain, and Avaya preferred.

Location:

IND Gurgaon B14-18 Flr Work-at-Home

Language Requirements:

Time Type:

Full time

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